Senior Service Designer
Posted on 2/26/2023
INACTIVE
Softrams

201-500 employees

Digital services firm
Company Overview
Softrams' mission is to grow and continue to be a leading consulting and solutions provider specializing in emerging technologies.
Consulting
Social Impact
Food & Agriculture
Aerospace

Company Stage

N/A

Total Funding

$2.9M

Founded

2007

Headquarters

Leesburg, Virginia

Growth & Insights
Headcount

6 month growth

5%

1 year growth

32%

2 year growth

65%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • NVTC Tech 100 (2019, 2020)
  • Softrams, an award-winning healthcare technology company, is looking for an experienced, ambitious, Senior UX Designer with experience in building engaging, user-friendly web and mobile applications. The ideal candidate will have knowledge of the health IT field and experience working with DevOps teams to iteratively develop the product vision
  • Join The Team
  • We are looking for a Senior Service Designer to join our Human Experience (HX) team to guidediscovery, exploration, build, and evaluation of transformative federal services and products
  • 5 or more years of experience in working in Service Design, Experience Design, CX, User Experience Research, or User Experience Design
  • Experience with planning, designing, coordinating, and facilitating human centered design (HCD) activities to include customers, agents, and business stakeholders
  • Deep understanding of diversity, equity, and inclusivity (DEI)
  • Experience in creating proposed or enhanced service models through the creation of journey maps, service blueprints, user flows, storyboards, protocols, etc
  • Experience in defining product and service strategies for immediate, near-term, and long term
  • Experience in connecting service design vision and requirements to product design teams of researchers, designers, business analysts, and engineers
  • Strong collaboration in working with Business, Engineering, and Product Owners
  • Experience in advocating for design decisions using business logic and data
  • Experience in designing usable, accessible and empowering B2B and B2C services and products
  • Samples of work that can show your familiarity with service design are required to be considered for this opportunity, this can be in the form of a presentation, case study, readout, etc
  • Preference for those with experience around usability and building 508-compliant web applications
  • Must have been a resident of the United States for at least 3 years in the most recent 5 years to qualify for public trust clearance
  • Public Trust Clearance
  • This role requires the hired candidate to go through public clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is a must to be eligible to qualify for public trust clearance sponsorship
  • Benefits and Perks
  • 65%-75% company sponsored (including dependents) premiums towards Medical, Dental & Vision Insurance. 100% employer sponsored STD, LTD & Life Insurance (min $100K). Voluntary Life insurance option available
  • Retirement 401(k) Plan with employer matching. Immediate vesting
  • Vacation & Sick leaves
  • Company sponsored role based certifications/trainings
  • Monthly Doordash DashPass subscription
  • Group discounts via LifeMart ADP
Responsibilities
  • Work directly with stakeholder groups to include Customers (end users), agents (engaging directly with customers), business, client teams, scrum teams, Subject Matter Experts (SMEs), etc
  • Establish best practices for working with stakeholders at the beginning of a program and throughout the service and/or product delivery lifecycle
  • Plan, design and execute research activities
  • Create artifacts and documentation that can be consumable by a broader audience
  • Meet regularly with Product Owners and product teams to align on product vision and strategy
  • Advocate for the Voice of the Customer (VoC) and the desired Customer Experience (CX)
  • Collaborate with teams to Identify service design initiatives and track them using Jira tickets
  • Lead and participate in group working sessions with researchers, designers, and business analysts
  • Create clarity and alignment on current state and future models by generating clear and accessible service and product design artifacts
  • Create prototypes of proposed services and/or products using digital tools and applications
  • Proactively review and understand existing product, environment, eco-system, information architecture, key user workflows
  • Review product analytics, customer service data and other sources to understand patterns, personas and key usage scenarios
  • Help team and agency stakeholders by providing insightful documentation that is accessible to broader audiences
  • Collaborate with researchers, designers and other team members
  • Participate and guide your team to participate in sharing lessons learned, new concepts, methods in learning events like brownbag sessions, DEMO Days and external events like meetups, conferences, and webinars
Desired Qualifications
  • Discretionary , Spot awards, Gifts, Tenure based rewards