Director of Case Management

Confirmed live in the last 24 hours

1,001-5,000 employees

Christian humanitarian organization

Company Overview

World Relief is a global Christian humanitarian organization whose mission is to empower the local church to serve the most vulnerable. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for over 75 years, across 100 countries, World Relief has partnered with local churches and communities to develop sustainable, locally-driven solutions to some of our world’s greatest problems.

Locations

Davenport, IA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Public Speaking

PowerPoint/Keynote/Slides

Communications

CategoriesNew

Sales & Account Management

Requirements

Bachelor's degree in a relevant field (e.g. social work, nonprofit management) or equivalent experience
Strong knowledge of resettlement programs and understanding of relevant legal and regulatory frameworks
Strong communication, public speaking and interpersonal skills
Excellent organizational and project management skills, with the ability to prioritize tasks, meet deadlines, and adapt to changing circumstances
Experience working in social services or with vulnerable populations, refugee and/or immigrant
Services preferred
Self-motivated and able to plan and achieve goals with minimal supervision
Demonstrated leadership abilities, including team management, mentoring, and fostering a positive work environment
Bilingual preferred
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
Cross-cultural experience or previous experience working with immigrants required
Minimum 3 years' experience managing a multi-disciplinary team and cross-cultural dynamics
Demonstrated ability to design, monitor, and evaluate programs to meet program goals
Fluent in Microsoft software including Excel, Word, PowerPoint and Outlook
Must be able to pass a background check and MVR check
Valid driver's license and reliable access to an insured vehicle required
While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds
Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information
The employee frequently is required to sit, reach with hands and arms, talk and hear

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Program Oversight and Monitoring
Determine and meet staffing needs to fulfill program objectives and quality service delivery
Ensure adherence to all applicable World Relief policies and procedures
Build and maintain cohesive working environment among intra-departmental teams
Ensure all program components meet both immigrants' needs and organizational goals
Responsible for internal monitoring, contract compliance, meeting outcome objections, and communication and coordination of programmatic grant compliance with the World Relief Home Office
Collaborate with Community Engagement staff and leadership to develop and maintain strong and effective people support (volunteer and intern) and donation systems
Train community partners on WRQC services, in conjunction with other WRQC staff
Staff Supervision and Performance Management
Provide coaching and supervision to support staff in providing direct case management services
Create and lead staff trainings on relevant program topics, creating materials and facilitating training sessions
Execute tasks associated with employee lifecycles such as creating job descriptions, hiring, setting performance and professional development goals, conducting annual reviews, and supporting staff through regular direct-report check-ins
Identify and implement methods of staff development
Promote and develop a high functioning, collaborative team and ensure effective intern and volunteer integration within the case management programs
Lead team meetings and attend other meetings as requested
Financial Oversight and Compliance
In conjunction with WRQC leadership, plan the annual Resettlement and long-term services budgets (PC ICM, REA Groups; ECM; Senior Services)
Regularly complete case and program compliance reviews and ensure all compliance measures are met or exceeded including R&P reports (a.k.a. 90-day reports, IRIS submissions, core service delivery), PC & MG semi-annual and annual reports, and proposal narratives
Monitor program compliance with grant requirements through strong communication, reporting, and accountability practices
Facilitate renewal of yearly grants from state and local agencies and participate in grant proposals and applications
Oversee the monitoring of budgets for compliance and allocation adjustments with help from the Finance Director
Respond to and complete all pre-monitoring questionnaires, post-monitoring follow-up, and any other compliance-related needs
Office Leadership
Embody the mission, vision, and values as a leader and an example for staff, volunteers, beneficiaries, and the community
Actively participate in the WRQC Leadership Team in the setting of office-wide policies and procedures, leading organizational initiatives and strategic planning
Demonstrate a strong focus on cross-program and cross-office integration to meet program, staff, and community outreach goals
Integrate volunteers, church partners, and community members into all aspects of work
Model and maintain professional workplace environment and uphold our office relationship covenant
General office setting. World Relief also offers hybrid and remote schedules for limited positions
Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required
Year-end archiving activities involve repeated lifting and bending
Physical, emotional and intellectual demands
Equipment used: Employee computer (desktop or laptop), printer, and copier
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief Quad Cities is seeking an experienced professional to oversee its case management department. The Director of Case Management position will direct, oversee, and support the case management implementation of World Relief Quad Cities’ Reception & Placement, Matching Grant, Preferred Communities, and RSS ECM Programs. This role collaborates across departments to create a client-centered approach to case management alongside community partners. This position participates on the Leadership Team of the Quad Cities office.

Role & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Program Oversight and Monitoring
Determine and meet staffing needs to fulfill program objectives and quality service delivery.
Ensure adherence to all applicable World Relief policies and procedures.
Build and maintain cohesive working environment among intra-departmental teams
Ensure all program components meet both immigrants’ needs and organizational goals
Responsible for internal monitoring, contract compliance, meeting outcome objections, and communication and coordination of programmatic grant compliance with the World Relief Home Office
Collaborate with Community Engagement staff and leadership to develop and maintain strong and effective people support (volunteer and intern) and donation systems
Train community partners on WRQC services, in conjunction with other WRQC staff

Staff Supervision and Performance Management

Provide coaching and supervision to support staff in providing direct case management services
Create and lead staff trainings on relevant program topics, creating materials and facilitating training sessions
Execute tasks associated with employee lifecycles such as creating job descriptions, hiring, setting performance and professional development goals, conducting annual reviews, and supporting staff through regular direct-report check-ins
Identify and implement methods of staff development
Promote and develop a high functioning, collaborative team and ensure effective intern and volunteer integration within the case management programs
Lead team meetings and attend other meetings as requested

Financial Oversight and Compliance

In conjunction with WRQC leadership, plan the annual Resettlement and long-term services budgets (PC ICM, REA Groups; ECM; Senior Services)
Regularly complete case and program compliance reviews and ensure all compliance measures are met or exceeded including R&P reports (a.k.a. 90-day reports, IRIS submissions, core service delivery), PC & MG semi-annual and annual reports, and proposal narratives
Monitor program compliance with grant requirements through strong communication, reporting, and accountability practices
Facilitate renewal of yearly grants from state and local agencies and participate in grant proposals and applications
Oversee the monitoring of budgets for compliance and allocation adjustments with help from the Finance Director
Respond to and complete all pre-monitoring questionnaires, post-monitoring follow-up, and any other compliance-related needs

Office Leadership

Embody the mission, vision, and values as a leader and an example for staff, volunteers, beneficiaries, and the community
Actively participate in the WRQC Leadership Team in the setting of office-wide policies and procedures, leading organizational initiatives and strategic planning
Demonstrate a strong focus on cross-program and cross-office integration to meet program, staff, and community outreach goals
Integrate volunteers, church partners, and community members into all aspects of work
Model and maintain professional workplace environment and uphold our office relationship covenant

Knowledge, Skills, & Abilities

Bachelor’s degree in a relevant field (e.g. social work, nonprofit management) or equivalent experience
Strong knowledge of resettlement programs and understanding of relevant legal and regulatory frameworks
Strong communication, public speaking and interpersonal skills
Excellent organizational and project management skills, with the ability to prioritize tasks, meet deadlines, and adapt to changing circumstances
Experience working in social services or with vulnerable populations, refugee and/or immigrant
services preferred
Self-motivated and able to plan and achieve goals with minimal supervision
Demonstrated leadership abilities, including team management, mentoring, and fostering a positive work environment
Bilingual preferred

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
Cross-cultural experience or previous experience working with immigrants required
Minimum 3 years’ experience managing a multi-disciplinary team and cross-cultural dynamics
Demonstrated ability to design, monitor, and evaluate programs to meet program goals
Fluent in Microsoft software including Excel, Word, PowerPoint and Outlook
Must be able to pass a background check and MVR check
Valid driver’s license and reliable access to an insured vehicle required

World Relief offers a competitive benefits package (25 hours + per week):

World Relief contributes to monthly premiums:

-Medical

-Dental

Additional Benefits:

-Offer 16 Paid Holidays!

-Vision

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

-FSAs: Medical & Dependent Care, & Commuter Funding

-Supplemental Life Insurance (employee, spouse, and children)

-Critical Illness, Hospital Indemnity, and Accident insurance policies

- Gym membership reimbursement

- Free coffee

World Relief pays 100% for eligible employees:

-Group Term Life (employee, spouse, and children)

-Long Term & Short-term Disability

-Accidental Death and Dismemberment (AD&D)

-Long Distance Travel Insurance

-Employee Assistance Program (EAP)

World Relief - Retirement:

-401K & Roth

-WR matches up to 4%, then an additional quarter percent up to 10%

-Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

World Relief Discounts (Immediately Eligible):

-Verizon

-Pet Insurance through Nationwide

-Home and Auto insurance through Liberty Mutual

-Working Advantage Discount Program

World Relief is honored to be recognized with the Cigna Healthy Workforce Designation, Silver Level for meeting or exceeding the core components of our well-being program including leadership and culture, program foundations, program execution, and whole person health.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT:

·General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·Year-end archiving activities involve repeated lifting and bending.

·Physical, emotional and intellectual demands

·Equipment used: Employee computer (desktop or laptop), printer, and copier.

·All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.

In addition, physical or mental limitations will not be a factor in the application of World Relief’s employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.