Director – BTR Community Management

We are seeking an exceptional Property Management professional with experience across a range of functions within property and community operations, who is passionate about customer service, and thrives in a fast-paced environment to join our team. This position will oversee leasing and property management functions for Evergreen’s growing portfolio of BTR communities.  The incumbent will partner with the BTR Asset Management team and Property Management colleagues to ensure that our communities perform in line with established operational expectations.

This position is based in Dallas, TX, however travel will be required to US locations where our properties are located.

The Role:   Responsibilities include, but are not limited to, the following:

• Assume full accountability for the holistic management of the BTR community portfolio, guiding all assets towards performance targets and operational KPIs.
• Assist in the selection and review of unit product specifications, parking and amenity design, creation of operating budgets, and on-site vs. centralized staffing plans
• Champion the lease-up and stabilization of new and existing BTR communities, identifying value-add opportunities, marketing initiatives, and operational improvements to enhance property performance, improve resident experience, and ensure competitiveness.
• Systematically evaluate key property performance metrics, such as lease-up pacing, occupancy levels, rent growth, retention, collection rates, and maintenance responsiveness. Formulate and execute targeted strategies to optimize outcomes where improvements are identified.
• Collaborate with BTR Asset Management to establish and implement a systematic staffing plan by community based on unit counts, amenity packages, and stage of lease-up. Oversee and track effectiveness of Leasing Agents and Maintenance Technicians assigned to each community.
• Develop a comprehensive lease-up and post-stabilization marketing strategy for each BTR community leveraging digital and on-site marketing campaigns, centralized and on-site leasing resources, community specific websites, partnerships with local housing authorities, prominent businesses, and academic centers, and pre-marketing campaigns as necessary.
• Cultivate internal alliances with Vendor Management to nurture lasting relationships with external service providers and contractors. Oversee all contractual service agreements at the community level, mandating a competitive bidding procedure and monitoring of vendor performance to ensure the maintenance and physical appearance of each community meets Evergreen's standards.
• Participate actively in designing and rolling out resident engagement initiatives and conducting resident surveys and satisfaction assessments.
• Assist in the development of annual operating budgets for each BTR community,
• Maintain up to date knowledge of Company policies and procedures.
• Eventually, manage a small team that will scale as the business grows. Conduct regular team and individual meetings to ensure all team members understand and are delivering on expectations.

Qualifications and Experience

• Bachelor’s Degree in a related discipline preferred, High School Diploma or GED equivalent required.
• 10+ years of related property management experience in SFR, BTR, and/or multifamily housing
• Experience supervising a team, with proven positive influence, interpersonal and communication skills to be an effective coach and leader.
• Strong attention to detail and excellent organizational skills required to operate effectively in a fast-paced work environment.
• Demonstrated ability to take initiative and work independently and as a teammate to deliver expected results.
• Effective project management skills with ability to balance multiple projects and priorities while consistently meeting goals and deadlines without sacrificing quality.
• Excellent computer skills including proficiency with the Microsoft Office suite including Word, Outlook, and Excel
• Real Estate license, while not required is desirable.
• Valid Driver’s license required.