IT Support Analyst

Job Description

We are currently looking to recruit an IT Support Analyst to assist the IT Operations team in the delivery of IT service and support across the group.  This position will be an Industrial Placement located at the group’s Head Office in Crewe, Cheshire, UK.  The successful applicant will be at the front-line, dealing directly with customers who have IT issues and requests and working closely with Support teams to resolve support requests quickly and efficiently.

Job Description

Typical work activities include:

• Responding to and logging people’s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
• Prioritising support calls and allocating them to the relevant technical support team/s.
• Diagnosing and resolving hardware and software faults.
• Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
• Keeping internal customers informed of any IT related issues that might impact their teams.

Key tasks include:

• Logging customer faults and requests.
• Diagnosing and resolving hardware/software faults.
• Analysing call logs to spot trends and underlying issues.
• Providing 1st line technical support over core technologies as required.

Qualifications

• Experience of providing excellent customer service and/or administrative excellence.
• Excellent written and verbal communication skills.
• Eager to learn and passionate about IT support.
• Self-motivated with strong communication skills and the ability to work as part of a team.
• Passionate about customer service.
• Positive, flexible attitude to work.

Additional Information

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

You’ll also have access to our competitive reward and benefits package, which includes:

• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• ‘Cycle to work’ scheme
• Free breakfast daily in the office

And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, games rooms, and more!

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.