Policy & Procedures Specialist
Posted on 9/7/2023
Allegiant Air

1,001-5,000 employees

Low-cost airline linking small cities to leisure destinations.
Company Overview
Allegiant stands out in the airline industry for its unique business model, focusing on connecting small cities to major leisure destinations with low-cost, high-efficiency services. The company's competitive edge lies in its ability to offer bundled vacation packages, including air travel, hotel rooms, and car rentals, making travel both affordable and convenient for customers. With a growth trajectory from a single aircraft and route in 1999 to over 92 aircraft and 350 routes today, Allegiant demonstrates industry leadership and a commitment to expanding access to travel.

Company Stage


Total Funding





Las Vegas, Nevada

Growth & Insights

6 month growth


1 year growth


2 year growth

Las Vegas, NV, USA
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Legal & Compliance
Customer Success & Support
  • Capable of interacting with all levels of internal and external stakeholders
  • Ability to manage own time and prioritize tasks to accomplish required goals and objectives
  • Strong communication skills; comfortable with engaging in written and verbal presentations including active participation in meetings, conference calls, training events, and seminars as required
  • A command of reasoned, measured decision-making based upon analysis of the facts as well as the pros and cons of each potential decision
  • Ability to attend and successfully pass required and recurrent training
  • Ability to work in a high-pressure environment
  • Ability and willingness to travel (up to 35%) to train Team Members
  • Must obtain and retain trainer qualifications within 60 days of on-boarding
  • Minimum six (6) months airport operations
  • Job Duties
  • Conduct and provide research as needed to develop and incorporate new customer processing practices resulting in improved operational efficiency
  • Create and drive change to policies and procedures to improve stations Customer Service performance and safety records
  • Develop and implement Best Practices to include change, impact and potential effects while maintaining open communication between all departments involved
  • Ensure best use of all tools and resources as related to areas of customer service, processes and programs
  • Interface with all departments throughout the company regarding policies, maintaining consistency and communication in manuals and employee communication
  • Identify, reconcile and resolve conflicts between station's manuals and other company manuals or materials
  • Evaluate the effectiveness and efficiency of policies and procedures based on feedback via stations management, regional managers, safety data, and operational performance information
  • Maintain up-to-date knowledge on domestic and international regulatory requirements, regulations, standards, and guidance's and ensure effective communication to the project teams and management
  • Coordinate with Stations Training and Allegiant University to ensure all training material is created, updated, and maintained in accordance with all policies
  • Perform the ongoing management of policy recommendations and procedure documentation which includes adhering to a change management process, obtaining approvals for proposed policy changes, publishing approved documentation in proper portals, and maintaining published document version archives
  • Manage line stations compliance by monitoring and tracking regulatory and non-regulatory administrative paperwork and certifications
  • Act as a liaison for leadership communication to ensure line stations are properly informed of department updates
  • Publish and oversee stations' self-assessment submissions in order to evaluate stations' compliance to Allegiant's policies and procedures
  • Manage deviation waivers to facilitate dynamic airport environments which do not mirror Allegiant standards established by Stations manuals and guides
  • Model Allegiant's customer service standards in personal actions and when providing direction
  • Other duties as assigned