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Manager – Claims
Confirmed live in the last 24 hours
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Become a trusted advisor to brokers, policyholders, and partner vendors, and be viewed by them as a champion for the customer experience and an expert in cyber, tech, and media claims
  • Legal degree
  • Significant insurance claims-handling experience and/or experience with insurance coverage and litigation practice as an attorney, and in particular complex first- and third-party cyber claims
  • Experience handling technology and media errors and omissions matters
  • Experience managing dispersed teams of 3+ people, or working with others to grow their experiences and careers
  • Advanced analytical skills for evaluating coverage, and for developing and executing claim-handling strategies to achieve optimal results
  • Ability to efficiently manage the claims load for your team by hiring great talent and providing hands-on training, mentoring, oversight and support
  • Insurance adjuster license(s), or willingness to obtain them
Responsibilities
  • Provide guidance and mentoring to direct reports to cultivate and maintain high levels of service to our customers
  • Champion Claims across the organization
  • Help foster the culture of cross-company collaboration and inspired curiosity within the team
  • Provide oversight and guidance to direct reports around reserve-setting, coverage analysis, and claim-handling strategy, to help team stay on track with KPIs and uncover strategies to efficiently manage claims and continue to deliver excellent service as the business scales
  • Review and approve coverage correspondence, particularly matters involving coverage denials and sensitive or complicated coverage issues
  • Directly handle minimal caseload of high-profile high-exposure cyber, media, and technology matters, including potentially coverage litigation or disputes arising with policyholders
  • Foster strong working relationships with direct reports, with insights into their strengths and areas of growth, to further enable efficient and best-in-class claims service
  • Contribute to development of training materials, guidelines, and best practices for Claims
  • Establish collaborative relationships across our leadership, within Claims as well as other business areas
  • Identify claims trends and collaborate with risk, cyber research and product to communicate their potential impact on the book and contribute to addressing new trends
  • Endless curiosity, a sense of humor, and a healthy dose of humility
  • Ability to lead and influence others with genuine care, respect, and empathy
  • Technical expertise in first-party cyber matters, and third-party cyber, tech and media matters
  • Desire to have an impact deeper than Claims by collaborating across the company to understand the risks our insureds face and consistently improve our underwriting technology and products
  • Experience partnering with internal and external stakeholders
  • Excellent oral and written communication and presentation skills; capable of credibly communicating with clients and partners regarding cyber incidents and At-Bay's value
At-Bay

201-500 employees

Cybersecurity risk insurance company
Company Overview
At-Bay‘s mission is to help their clients meet risk head on by combining world-class technology with industry-leading insurance. Partnering with brokers and business owners alike, the company provides modern insurance products and active risk monitoring services for companies of every size and in every industry.
Benefits
  • Health, dental, & vision
  • 20 days paid vacation
  • 401k
  • Paid parental leave
  • Quarterly wellness days & mental health resources
  • Flexible working hours & remote work
  • Investment in learning & development
  • Life insurance & disability
Company Core Values
  • We inquire
  • We aim high
  • We work together
  • We care