Rooms Controller

Description

San Diego Mission Bay Resort is a vibrant, 357-room waterfront destination featuring multiple dining venues, a newly renovated pool with a dedicated kids’ area, breathtaking views of the bay, cozy fire pits, and an array of resort-style amenities. We are excited to welcome a new Rooms Controller to join our Mission Bay Family.

The JOB:

We are seeking a detail-oriented and highly organized Rooms Controller to support both the Front Office and Housekeeping departments. This role plays a vital part in ensuring smooth daily operations and maintaining service excellence. Key responsibilities include:

• Assist with managing staff schedules.
  
• Overseeing payroll processing and incentive tracking.
  
• Handling purchase orders (POs) and maintaining inventory.
  
• Coordinating ordering of supplies and equipment.
  
• Managing room blocks, guest requests, and traces.
  
• Responding to guest invoice copy requests.
  
• Supporting ongoing projects and inputting schedules into the Hotel Effectiveness system.
  
• Assisting with Housekeeping opening procedures as needed.
  
• Performing various administrative and office tasks as assigned.

YOU:

To thrive in this role, we’re looking for someone who genuinely enjoys connecting with both guests and team members—someone who finds joy in creating memorable experiences that last a lifetime . Success in this position requires strong communication and organizational skills, along with a genuine commitment to exceptional service and hospitality.

THE OFFER:

In return, you are rewarded with a competitive compensation package including competitive pay, health benefits, matching 401k, PTO, On-Demand Pay - Your Pay before Payday, free lunch and complimentary parking. The position pay range $27.00 Per hour.

Our Culture:

People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. The Mission Bay Resort Hotel is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul.

At Mission Bay Resort, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Requirements

• Previous experience in Front Office and/or Housekeeping, ideally within a luxury or lifestyle resort environment.
  
• Exceptional attention to detail and strong organizational skills.
  
• Proven ability to multi-task and thrive in a fast-paced, dynamic setting.
  
• Excellentcommunication and interdepartmental coordination skills.
  
• A genuine guest-first attitude paired with a warm, approachable demeanor.