Director – Delivery Strategy & Operations
Posted on 3/23/2023
Experience Level
Desired Skills
Customer Service
Data Analysis
  • 10+ years of relevant delivery operations experience
  • Strong relationship/negotiation skills - you build trust quickly and maintain it easily
  • Problem-solving expertise (you start with root cause and tailor solutions accordingly)
  • Proven data analytics skills
  • Strength in mapping out processes and innovating with automation and efficiency
  • Experience leveraging cross-functional stakeholders in order to manage and execute high-impact projects
  • Executive presence and excellent verbal and written communication skills
  • The ability to thrive in a fast-paced and ambiguous environment
  • Set the overall strategy. You will understand industry trends and practices and create a plan to ensure catering partners, delivery partners and their drivers are setting the bar for consistent, excellent deliveries. You will listen to our employees, catering partners, drivers, and customers to learn and from these learnings provide iterative improvements to our service. You will know and understand the limitations, constraints and benefits of working with partners who deploy gig workers as their model
  • Be in charge of our delivery partner network. You will grow and maintain a healthy delivery partner base of the best of the best. You'll be innovative and creative in how you generate a reliable, competitive, and scalable service of professionals who drive customer retention and growth
  • Effectively negotiate. You will be working with some of the largest organizations in the field. You will be representing ezCater and supporting our rocketship growth. To do so, we need to lock down financially attractive deals with national players
  • Continuously evolve to meet customer needs. You will protect our positioning in the market through new strategic cross-functional projects or business partners. This includes high-level discussions with national fleet partners or coordinating deals to support growth for our current delivery partners, among others
  • Have clear metrics which inform delivery partners of their success criteria. You will ensure catering and delivery partners are clear on what it means to be a successful ezCater partner. We never want our partners to be surprised
  • Clearly communicate and collaborate. Much of the success of the delivery team is dependent on input and support from partnering teams like Partner Success, Product & Engineering, Customer Service and more. Conversely, those teams will need to link their success with decisions and strategies within the delivery team. Strong collaboration is a must for the success of relationships and effective communication to our customers
  • Drive analysis and project management to make meaningful strategic decisions and advise business initiatives by understanding key levers to improve the delivery experience, as well as core ezCater economics
  • Measure the impact of the strategies you execute in order to drive continuous improvement across the business
  • Inspire your team to aim higher through your leadership style of employee engagement. Delivery is a difficult business and often is the root cause of our fulfillment issues and the reason for inbound contacts from our customers. Helping your team succeed by prioritizing and acting on opportunities during stressful situations will be critical to our path to success
  • Per year
  • Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance)

1,001-5,000 employees

Online catering marketplace