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Senior Manager
New Product Introduction, Npi, Planning & Operations
Posted on 7/29/2022
INACTIVE
Locations
Remote • Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Requirements
  • Master's in Business, Engineering or Operations strongly desired and/or 8+ years of related experience
  • Business Unit Financial Planning & Analysis experience
  • Strong program/project management skills & strong facilitation skills
  • Leading diverse, high performing matrixed teams
  • Highly analytical, fact driven, and process orientated mindset
  • Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
  • Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
  • Well-versed in SaaS business processes and customer lifecycle
  • Ability to challenge the status quo and develop mindshare to drive towards a common goal
  • Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
  • Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences
Responsibilities
  • Define and operate NPI planning & governance processes across cross-functional GTM teams, to ensure the right investment levels for product success & the ability to pivot plans and respond swiftly to customer needs
  • Influence and work cross-functionally to align functional plans
  • Ensuring comprehensive planning including post sale readiness
  • Define & manage KPI's (leading, lagging indicators) across product lifecycle
  • Accountable for driving accountability for action plans cross-functionally to improve KPI's
  • Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects
  • Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
  • Partner closely with enterprise business planning teams to provide visibility and transparency to strategic priorities
  • Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
  • Deliver progress updates to stakeholders and leadership
  • Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives
ServiceNow

10,001+ employees

Digital workflows
Company mission
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.