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Software Support Engineer I
Confirmed live in the last 24 hours
Locations
Paradise Valley, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Microsoft Azure
SQL
Writing
Requirements
  • Bachelor in Information Technology, Operations, Computer Science, or Engineering
  • Proficient SQL Skills: experience writing complex queries and Statements, Data Definitions, Data modeling and Normalization
  • Coding experience, particularly JSON
  • Experience working with relational databases and SQL
  • Experience with API troubleshooting, and documentation
  • Demonstrated knowledge of technical and systems-level solutions for enterprise software
  • Must have intellectual curiosity, humility, accountability and positive approach
  • Must be a strong communicator (both oral & written)
  • Experience with the Azure Cloud Ecosystem
  • Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset
  • Experience with writing technical and process documentation
  • Must be able to pass a CJIS Level 4 background check
Responsibilities
  • Work as a member of the Software Services Team
  • Represent Axon's technical expertise to an agency through superior support services
  • Collaborate with the customer and make the right technical decisions to accomplish their intended outcomes
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Log & provide detailed notes on each customer interaction
  • Develop knowledge base articles on top issues
  • Solve problems effectively in an ever-evolving environment
  • Report bugs and trends to the necessary Axon teams
  • Proactively improve knowledge and develop analytical and technical skills
  • Provide back-up support to other Software Support teams - Integrations, NIBRS, Data
Axon

1,001-5,000 employees

Military & defense technology
Company Overview
Axon provides electronic control devices to law enforcement and corrections agencies.
Benefits
  • Medical, Dental, Vision
  • Fitness Programs
  • Mental Health
  • Pre-Tax Savings (401k, HSA, FSA)
  • Annual Bonuses
  • Stocks
  • Remote Work
  • Paid Time Off
  • Parental Leave
  • Room to Grow
  • Leadership Development Program
  • Learning and Development
Company Core Values
  • Be obsessed
  • Aim far
  • Win right
  • Own it
  • Join forces
  • Expect candor