Full-Time

Bilingual Customer Care Representative

English/Spanish

Updated on 12/4/2024

Associated Bank

Associated Bank

1,001-5,000 employees

Fintech
Financial Services

Entry

No H1B Sponsorship

Plover, WI, USA + 2 more

More locations: Green Bay, WI, USA | Greendale, WI, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Bilingual in Spanish/English
  • High School Required
  • Less than 2 years Customer service, banking, retail, food service, insurance, telemarketing/sales Required
Responsibilities
  • Respond to customer’s telephone and e-mail inquiries. Respond in a professional and pleasant manner in all interactions.
  • Utilize technical knowledge and trouble shooting skills to resolve complex customer inquiries
  • Provide quality service as a differentiator for our company to retain current customers and attract new business.
  • Mentor and train new Customer Care representatives
  • Initiate opportunities to introduce Associated Bank products and services to existing and potential customers.

Company Stage

IPO

Total Funding

N/A

Headquarters

Green Bay, Wisconsin

Founded

1861

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $1.21 million investment by Algert Global LLC indicates confidence in Associated Bank's growth potential.
  • Promotions within the company, such as Charity Olson to Director of Trust Services, suggest opportunities for career advancement and internal growth.
  • Associated Bank's participation in major investor events reflects its proactive engagement with the financial community and potential for strategic partnerships.

What critics are saying

  • The retirement of key personnel like Tammy C. Stadler could lead to transitional challenges and affect operational continuity.
  • The competitive banking landscape in the Midwest may pressure Associated Bank to continuously innovate to maintain its market position.

What makes Associated Bank unique

  • Associated Bank's launch of a new deposit vertical highlights its commitment to innovation and expanding its financial product offerings.
  • Recognition as one of the Best of Madison 2024 winners underscores its strong regional presence and customer satisfaction.
  • The bank's strategic focus on specialty deposit and payment solutions positions it uniquely in the market compared to traditional banking services.

Help us improve and share your feedback! Did you find this helpful?