Job Description

The Sales & Account Management (SAM) Strategy team builds the data-driven programs, tools, and technology to deliver outsized impact to GTM operations across Square. We are a team of Technical Program Managers, Program Managers and Analysts, who collaborate with Sales & Account Management teams as well as Product and Automation teams to lead programs around company-wide GTM priorities.

As a Technical Program Manager (on the SAM Strategy team) supporting the SMB Account Management team, you will define and manage complex technical programs that will drive the organization forward. You will identify opportunities, align across cross-functional stakeholders, pursue solutions while assessing trade-offs, and ensure the execution of programs to boost Square’s growth. Ideal team members have technical foundations, can manage stakeholders, can develop and drive program execution. You will report to a Technical Program Management Lead.

You will: 

• Deeply engage with our AM teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization
• Make sense of ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a concerted goal
• Work closely with business leaders and technical partners to translate business goals to technical requirements
• Manage the roadmap for your program(s) in collaboration with leadership and stakeholders
• Establish metrics to track the impact of your programs against broader goals
• Build and maintain relationships with partners within Account Management, Product, Data Science & Infrastructure and Finance teams
• Develop and iterate end-to-end solutions and ensure on-time delivery that meets defined business  goals and requirements

Qualifications

You have: 

• 5+ years of experience in a program management, product management and/or strategy & operations role at a technology company
• Experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Business Requirement Docs)
• Experience working with technical teams to build and deliver end-to-end programs with technical knowledge of the underlying platforms and technologies
• Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterations
• Experience with Salesforce, Looker (Data-visualization equivalent) and Snowflake (SQL equivalent)