Veeva Quality Vault Business Administrator

Vault Training and QualityDocs Administration:

• Monitor system performance and usage, ensuring the platform is running efficiently and addressing any issues promptly.
• Oversee and manage Training Matrix. Coordinate periodic reviews of curricula and learner roles. 
• Develop, set up, and revise data access controls and permission levels to ensure data security and integrity. Build and manage user accounts for those without login accounts.
• Create reports and dashboards for management to assist in monitoring access, use, and to support audits/inspections.
• Ensure compliance with organizational policies and best practices for training and document control records management.

User Support:

• Act as a point of contact for Veeva Quality Suite related queries and issues within the organization.
• Provide technical support to end-users, triaging and troubleshooting issues with timely resolution. 
• Collaborate with Veeva support and technical teams as needed for complex issues.

User Training:

• Develop and facilitate continuing education for Training Administrators.
• Develop and deliver training materials to support the adoption of Veeva Quality Suite within the organization, and maintain up-to-date documentation as the system evolves.

Optimization and Enhancement:

• Identify opportunities to optimize system usage and performance.
• Work closely with stakeholders and internal teams to understand their needs, goals, and system requirements. 
• Support the development of implementation plans outlining the steps, timelines, and resources required to deploy training solutions successfully
• Assist with migrating data and/or processes from legacy systems or into Veeva Quality Suite.
• Perform thorough testing of Veeva Quality to ensure they meet quality standards and fulfill the organization's requirements. Identify and resolve any issues or bugs and iterate on the solution as needed to improve performance and usability.

Knowledge/Skills/Education/Licenses:

• Associate’s degree in a related field; Bachelor’s degree preferred; or a combination of education and experience.
• At least 1 year of experience configuring a product built off the Veeva Vault platform.
• At least 3 years of experience with process and/or training development.
• Ability to document processes, multitask and manage multiple ongoing projects.
• Highly organized, motivated, able to problem-solve, and learn quickly.
• Ability to work effectively across all levels of the organization.
• Life sciences experience preferred.
• Vault Training Administrator and Veeva Associate/Certified Administrator credentials are a plus.


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