Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Lead System Operations Engineer.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Strong understanding of Stock Brokerage/Trading Business processes, including order management, trade execution, settlement., Securities Lending.
• Solid knowledge of mainframe environments (e.g., COBOL, JCL, DB2, CICS, CHANGEMAN, NDM) and API integrations (REST/SOAP).
• Good communication skills and ability to drive adoption of enterprise capabilities, tools, and innovation improving availability in a multi-app ecosystem by evolving observability, monitoring, logging, synthetic monitoring. Exposure to SRE Concepts and Tools - especially Observability and Automation tools (Splunk, AppDynamics, SiteScope, Thousand Eyes etc).
• Experience in SDLC and Agile tools such as JIRA, SharePoint, Confluence etc.
• Strong understanding of Stock Brokerage/Trading Business processes, including order management, trade execution, settlement., Securities Lending.
• Experience with vendor management - Act as the primary liaison with third-party vendors, ensuring service levels are met and resolving escalations.
• Experience with Production Mainframe Scheduling Tool – ZEKE
• Exposure with CI/CD tools (e.g., Jenkins, Harness, Azure DevOps, JSON/XML, YAML, github)
• Experience working on cloud platforms PCF, Redhat OCP, Azure etc
• Exposure to SRE Concepts and Tools - especially Observability and Automation tools (Splunk, AppDynamics, SiteScope, Thousand Eyes etc).

Job Expectations:

• Provide Production Support and be responsible for solving all Production Incidents. You may work in shifts as situations demand & provide on-call support during weekend/holidays. Required to be on 24x7 standby support & taking responsibility to maintain high availability of systems & applications.
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals.
• Perform Business Continuity/Disaster Recovery Testing and Validations.
• Be able to work effectively with cross-functional teams, build relationships with stakeholders & Vendors, and drive consensus on solutions.
• Ability to drive Vendor Changes and ensure all Testing is done and Changes are implemented on time with no Issues.
• Coordinate various Testing efforts with multiple affected Application SMEs and Vendors and act as an escalation point, provide guidance and direction to less experienced staff.
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments.
• Review moderately complex technical changes that require an in-depth evaluation of Program Code and procedures.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.