Financial Aid Specialist

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the Team

At Campus, the Financial Aid team helps students access the resources they need to pursue life-changing education. We support students from the moment they file a FAFSA through to final aid disbursement, walking with them through every question, form, and curveball along the way.

We’re not just processing forms - we’re educators, advocates and communicators. Our team blends empathy with precision, thriving on helping students move from feeling overwhelmed to feeling confident and supported.

About the Role

As a Financial Aid Specialist, you’ll manage a large caseload of students and serve as a key touchpoint in their enrollment journey. This is a high-impact, student-facing role responsible for helping students understand and complete the financial aid process. You’ll use empathetic guidance to help them complete complex paperwork, explain funding options, and deliver difficult information with warmth and clarity. You’ll balance detailed, policy-driven work with deeply human conversations, and you’ll do it all in a fast-paced, collaborative environment that’ll require you to be flexible, adaptable, and proactive

This is a great role for someone who’s part analyst, part communicator and is eager to contribute to a high-growth startup and team.

You’re excited about this opportunity because you will…

• Guide students through the full financial aid process, including FAFSA completion, verification, packaging, and disbursement steps

• Calculate aid packages, generate offer letters using financial systems, and explain them clearly to students

• Navigate emotionally complex conversations such as aid barriers and denials, Pell eligibility, and payment plans while maintaining student trust and empathy

• Stay organized across systems, trackers, and notes while managing 200–500+ students, and prioritizing persistent outreach and responsiveness through phone, text, and email.

• Collaborate closely with Admissions Counselors (ACs), Onboarding Specialists (OSes), and Success Coaches (SCs) to create a smooth, unified student experience across departments

• Stay current on changing policies and procedures, adapting workflows quickly and contributing to teamwide knowledge

We’re Excited About You Because You…

• Are a clear, confident communicator, especially over the phone

• Build rapport and relationships quickly, even in brief or virtual interactions, so that students see you as a trusted guide

• Know how to break down complex topics into simple, empowering language while also explaining the why behind specific asks

• Are comfortable navigating emotionally sensitive conversations (e.g. aid denials, family instability, housing concerns) with clarity, care, and professionalism

• Are resourceful and proactive. You ask smart questions, seek out answers, and take initiative without waiting to be told

• Can manage your time and workflow independently, using calendars, trackers, and tools to stay organized and effective

• Care deeply about helping students succeed and are motivated by meaningful outcomes

• Value teamwork and contribute actively to shared goals, knowledge building, and team learning

• Thrive in fast-paced, evolving environments and can adapt quickly to shifting priorities or processes

Required:

• Strong communication, relationship-building, and documentation skills

• Ability to navigate ambiguity and adapt to new systems quickly

• Comfortable having tough conversations with empathy and professionalism

• Positivity and a growth mindset

Nice to Have:

• Familiarity with financial aid systems (e.g., FAFSA, ISIR review, Title IV policies)

• Experience in a student-facing, customer support, or process-heavy role

• Comfort using CRM tools, communication platforms, and trackers

• Background in fast-paced or startup environments

• Bachelor's degree preferred, but not required - we value hustle, heart, and clarity over credentials

What you’ll get:

• A compensation package that includes a base salary $50,000 - $56,000 + equity grant

  • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.

• Medical, dental, and vision insurance

• 401(k) match

• Fertility benefits via Carrot

• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)

• Flexible Time Away + paid holidays

• In-office lunches for our Atlanta office

• Social events - happy hours, birthday celebrations, holiday parties, & more!

• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located: Atlanta, GA - Easily accessible via the Buckhead MARTA Station

Unfortunately, we are unable to offer H1B visa sponsorship for this position. Candidates must be authorized to work in the U.S. without requiring visa sponsorship; however, we are able to sponsor a TN visa for eligible Canadian and Mexican citizens.