Full-Time

Operations Technician 1

Deadline 5/8/27
Tierpoint

Tierpoint

501-1,000 employees

Colocation, managed cloud, and disaster recovery

Compensation Overview

$19.91 - $29.87/hr

St. Louis, MO, USA

In Person

On-site in Saint Louis, MO; shift work includes nights and weekends as required.

Category
Facilities Operations (1)

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Requirements
  • High School degree or equivalent
  • Adequate professional experience and knowledge to perform Job Responsibilities
  • Excellent verbal, written, and interpersonal skills
  • Ability to prioritize and organize effectively
  • Ability to work on multiple projects simultaneously
  • Ability to work both independently and with others
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
  • Proficiency in using MS Office Suite and Windows-based computer applications
Responsibilities
  • Hardware and Infrastructure Support: Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment.
  • Provide remote smart hands support for customer advanced issues/concerns.
  • Monitoring & Maintenance: Monitor and respond to alerts related to power, cooling, and network performance.
  • Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
  • Follow Method of Procedures (MOP) for equipment & cabling maintenance.
  • Incident Response & Troubleshooting: Escalate critical incidents to senior engineers or management when needed.
  • Proactively manage ticket queue for timely request response and completion.
  • Security & Compliance: React to alarms promptly and escalate any urgent or unresolved issues to senior staff.
  • Escort and supervise third-party vendors and visitors when required.
  • Maintain accurate records of equipment changes, incidents, and maintenance activities.
  • Monitor security cameras.
  • Other duties as assigned
Desired Qualifications
  • Prior experience particularly in the data center industry

TierPoint provides secure IT infrastructure through a nationwide network of data centers, offering colocation, managed cloud services, and disaster recovery on a subscription basis. Clients rely on TierPoint’s facilities and managed services to host and protect their data and applications, combining colocation space, cloud resources, and disaster recovery with security measures like multi-factor authentication and encryption. The company differentiates itself through its wide geographic footprint, integrated and customizable infrastructure options, and an end-to-end suite of hosting, cloud, and business-continuity services managed by one provider. Its goal is to keep data and applications always available, secure, and scalable to support growing business needs.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$3.4B

Headquarters

Town and Country, Missouri

Founded

2010

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Simplify Jobs

Simplify's Take

What believers are saying

  • TekPark's 100-MW expansion (completed late 2026) supports AI/GPU-intensive workloads, capturing high-density colocation demand in 2026.
  • Adapt Platform's unified security suite (NGFW, threat hunting) provides enterprise-grade defense with DevSecOps integration and automated tuning.
  • AnyData Center expansion in Fort Worth and St. Louis boosts TierPoint's footprint, addressing enterprise colocation gaps in 2026.

What critics are saying

  • TekPark 100MW AI expansion may delay beyond H2 2026 due to Pennsylvania grid bottlenecks, causing AI colocation revenue shortfall within 12 months.
  • TekPark's water scarcity in Eastern PA risks cooling curtailment, threatening uptime SLA breaches and client churn within 6 months.
  • $2B ABS leverage exposes TierPoint to credit downgrade if AI lease commitments understate economic risk, triggering refinancing costs within 12 months.

What makes Tierpoint unique

  • TierPoint's Adapt MDR integrates AI-driven detection with 15-minute SLA, battle-tested internally for over five years across its data centers.
  • The company operates 40+ geographically diversified U.S. data centers with a coast-to-coast fiber network for seamless hybrid IT solutions.
  • TierPoint owns ~90% of its assets via $2B ABS under Green Finance Framework, enabling high-density colocation for AI workloads.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

4%

2 year growth

4%
Hosting Journalist
Oct 24th, 2025
Greenhouse Datacenters Highlights Security and Sustainability Leadership

Greenhouse Datacenters highlights security and sustainability leadership. News summary. Greenhouse Datacenters showcases its sustainability and security leadership at a European event, emphasizing digital resilience and a strong cybersecurity vision. TierPoint, a U.S.-based provider of secure, connected IT infrastructure and cloud services, has announced the launch of its Adapt Platform, a new suite of managed security services designed to strengthen enterprise defense against evolving cyber threats. The platform's centerpiece is Adapt MDR (Managed Detection and Response) - an AI-driven threat monitoring system combining automated intelligence with 24/7 human expertise to deliver rapid detection, prioritization, and response. According to TierPoint, the Adapt MDR solution has been internally deployed across the company's own data centers and systems for more than five years, giving it a proven track record of real-world resilience. The company said the service delivers a 15-minute response-time SLA and is backed by a global threat intelligence network that monitors data from thousands of client environments and dozens of data centers. "Ingesting and evaluating threat data from around the world, across our dozens of data centers and thousands of clients - from the network's edge to individual devices - we believe we can see, understand, and remediate the threat ecosystem more broadly, deeply, and effectively than any competitor," said Paul Mazzucco, Chief Information Security Officer at TierPoint. "The artificial intelligence and machine learning capabilities of our platform rapidly identify and prioritize the most serious threats so that our in-house SOC analysts can actively respond in real time, with 24-by-7-by-365 coverage." The Adapt Platform extends beyond MDR to include a range of integrated cybersecurity services such as advanced antivirus protection, next-generation firewalls, multifactor authentication, and continuous threat hunting. TOTE Group, a U.S. transportation and logistics leader, participated as a beta client during the platform's testing phase. "TierPoint's Adapt platform has been a game-changer for our security operations," said Danny Smith, Senior Director of IT at TOTE. "TierPoint delivers the expertise we need, providing highly relevant alerts and escalations that keep our team focused on mitigating real threats." The launch of the Adapt Platform follows a period of accelerated expansion for TierPoint. The company recently completed a $240 million asset-backed securities issuance and acquired its largest data center - along with the 137-acre TekPark campus in Eastern Pennsylvania, where the facility is located. TekPark is home to several large technology service providers running advanced cooling systems to support AI and GPU-intensive workloads. TierPoint has already begun work on a 100-megawatt power expansion at TekPark, which is expected to be completed in the second half of 2026. The expansion is part of a broader push to meet growing demand for ai-ready digital infrastructure and high-density colocation services. "TierPoint continues to build on its exceptional growth trajectory, with strong demand for our digital infrastructure solutions, including market-leading enterprise, wholesale, and high-density colocation services that support artificial intelligence and other compute-intensive workloads," said Jerry Kent, TierPoint Chairman and CEO. "This new financing increases our owned assets and positions us to continue responding to client demand through our planned expansion in TekPark, with exceptional service, support, and highly reliable operations."

TierPoint
Oct 23rd, 2025
TierPoint Completes $240 Million Securitization Financing and Acquisition of Pennsylvania Data Center and Campus

100 MW Data Center Expansion Targeted for Completion in Second Half of 2026 Financing Transaction Raises Total Asset-Backed Securities to Nearly $2 Billion ST. LOUIS (October 23, 2025) –