Customer Support Specialist

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.  

Rodney Industries

Since 1970, Rodney Industries has offered a wide range of high-quality products and services to the irrigation and mining industries. Through their retailers and merchants around Australia and New Zealand, Rodney Industries are renowned for their expertise in producing quality products.

In late 2007, Rodney Industries joined Vinidex, one of Australia’s leading pipe and fittings supplier. With the combined experience and resources, Rodney Industries continues to grow and provide high quality systems and solutions.

We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia. 
 

We are proud of our initiatives to reduce our carbon footprint, continuing to deliver the best solutions for our customers with minimal impact on the environment and a positive impact on our community.  We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for: 

• We Dare to challenge the status quo, to innovate and to learn fast 

• We Care for the environment, our customers and each other 

• We Deliver by taking accountability for our decisions and actions 

What will you do

We have a fantastic opportunity for a Customer Service Officer to join our supportive and fun team. This is a pivotal role where you will be the first point of contact for our customers, and the conduit working closely with our sales, drafting and production teams to ensure customer orders, quotations, delivery and technical enquiries are actioned promptly and efficiently to deliver the best customer experience.

Reporting to the Customer Service Team Leader, you are customer centric in everything you do and able to build strong relationships with customers and key stakeholders to problem solve to get the best outcome. To set you up for success, you have a good eye for detail, are easy going with a positive outlook, can work as part of a collaborative team as well as autonomously when needed, to get the job done.

Your day to day includes but is not limited to:
 

• Monitor the customer service inbox and answer a high volume of customer calls, to provide a timely and efficient response to all enquiries.

• Daily processing of administration tasks such as preparing the mail, invoicing and processing credits.

• Raise and provide product pricing and quotations for all customers and in a timely manner in consultation as required with the Business Development Manager or General Manager.

• Liaise with the Production Team Leaders on time in full supply of ordered products and back orders to customers.

• Data entry of customer orders accurately and in a timely manner to ensure orders are dispatched on time to meet customer timeframes.

• Investigate customer complaints and troubleshoot to ensure a great customer experience.

• At all times promote a strong and positive image of Rodney Industries and Vinidex.

• Provide support to Internal Sales Staff and complete all tasks in a timely manner.

• Assist in administration filing and stock control procedures when required.

• Ensure customer orders and quotes are filed in the correct order with all relevant documentation attached and all customer records and notes are updated in Accentis.

• Ensure sales catalogues and brochures are kept up to date to ensure accurate customer service information is provided.

• Comply with WHS instructions and follow the processes and practices of the workplace

About You
 

• Ideally you will have 2-3 years in a Customer Service role, within a Manufacturing, Mining, Trade or Civil Industry (Irrigations, Plastics, Piping, Building Products, Hardware -highly regarded).

• Experienced dealing with customer resolutions, problem-solving and the ability to navigate complex manufacturing process’.

• Computer literate with solid Microsoft Office skills and proficient with ERP/CRM systems (full training given for the right applicant with inhouse system).

• Have knowledge and understanding of ISO 9001 requirements (desirable).

• Exceptional communication skills both verbal and written, with the ability to build meaningful relationships with all stakeholders including customers, to influence and negotiate to get the best outcome.

• Strong decision-making ability, critical thinking and problem solving.

• Excellent time management and coordination skills with a sense of urgency, results focused, with high attention to detail and analytical mindset.

• You are a team player, collaborative with a can-do attitude, positive, resilient, flexible, adaptable, and want to work in a team that likes to have some fun.

Why join us? We care

• Flexible working hours in a family friendly environment that makes it easy if you need to do the before or after school drop off.

• Health and wellbeing program to ensure you stay at your best.

• You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment

• Industry leading paid parental leave - 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer 

• Employee Assistance Program access for you & your immediate family  

• We take it further with our Employee Recognition Programs and Service Awards 

• Opportunity to join our mentoring programs 

• Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council 

• Career development opportunities at home and globally 

• A safe work environment with a strong focus on "Go for Zero" 
   

For more information on this role, please contact Carla Treuer on 0497 323 252.