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Mobile Service Technician
Orlando, FL
Posted on 7/19/2022
INACTIVE
Locations
Orlando, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Requirements
  • High School Diploma or GED equivalent
  • Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains
  • Excellent written and verbal communication skills
  • Highly organized
  • Comfortable working independently and as part of a team
  • Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
  • EPA 609 Certification
  • Must possess a valid driver license
  • AA/BS in either Automotive Technology or Business Management, or equivalent work experience
  • Previous experience with EV diagnosis and repair
  • Experience in luxury automobile repair environments
  • Previous OEM Master Technician Certification
  • ASE Master Technician Certification required
  • Forklift certified or able to obtain certification within 30 days of hire
Responsibilities
  • Manage a Lucid Satellite Center, overseeing the day-to-day operations located within a partner body shop facility
  • Act as Service Advisor
  • Perform Parts Department duties including ordering, returns, and inventory management
  • Travel to client locations to provide on-site maintenance and repair
  • Work directly with clients to provide a high level of customer experience
  • Diagnose, maintain, and repair Lucid Motors vehicles
  • Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
  • Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
  • Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately)
  • Accurately document client concerns for diagnosis and repair
  • Follow correct repair order documentation procedures, i.e. The Three C's
  • Explain all service options to clients including time and cost estimates
  • Track all client vehicles through the maintenance and repair process
  • Ensure that work done meets Lucid's exacting standards before vehicle is returned to client act as the last QC step
  • Invoice and collect payment
  • Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise
  • Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
  • Develop rapport with clients leading to lasting relationships
  • Creatively solve problems and think quickly in a busy, fast-paced environment
  • Review appointment schedule to plan travel time and visit duration for mobile services
  • Demonstrate attention to detail and passion for creating positive client experiences
  • Responsible for maintaining the appearance, cleanliness and organization of the satellite center
  • As well as all equipment
  • Have a passion for sustainable transportation and changing the automotive industry
Lucid Motors

51-200 employees

Luxury electric vehicles
Company Overview
Lucid Motors is on a mission to inspire the adoption of sustainable energy by creating the most captivating electric vehicles, centered around the human experience.
Benefits
  • Family Medical Leave
  • Remote Work Program
  • Health & Wellness - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Vision Benefits, Fitness Subsidies
  • 401(K)
  • Paid Volunteer Time
  • Paid Holidays
  • Paid Sick Days
Company Values
  • Breakthrough Innovation - We design and engineer products and experiences that are visionary, meaningful, and enduring
  • Ownership Mindset - We anchor on our mission and take accountability for our own and others’ actions unrestrained by role boundaries
  • Integrity in Action - We have an unwavering commitment to deliver a positive return for our company, our customers, and community
  • One Team - We seek diversity of thought and background, and inspire the way the world moves forward together as one team
  • Passion for Excellence
  • Act with Urgency