Compensation Overview

About the Role:

Reporting to the Client Services Center Manager, the Technical Contract Analyst will assist the sales, engineering, and services operations organizations by providing professional writing, editing, reviewing, and validating services agreements, statements of work, and other internal team projects as needed. Responsible for providing creative and technical writing support to develop and structure complex professional services into standard legal contracts.

What You’ll Do:

• Research, write, revise, and proofread new or existing proposals, Master Service Agreement (MSAs), Statements of Work (SOWs), and technical documentation.
• Partner with internal sales team, engineering team and/or clients to understand the technical elements and objective(s) of the services solution and incorporate the necessary requirements into a legal services contract.
• Liaise with Trace3 Legal for necessary approvals, validate new contract language, and/or assess risk.
• Compare and analyze multiple services agreements and contracts to identify and redline conflicting legal terms, billing terms, broad or undefined scope, including alignment of Client MSA and subcontractor MSA/subcontractor SOW when applicable.
• Actively update status of assigned services requests in CRM to reflect current stage of SOW development.
• Ensure all materials meet internal and external business and legal standards, and follow appropriate corporate standards, guidelines, and approval processes.
• Collaborate with engineering practice directors to create specialized SOW/PSA templates for Trace3 service offerings requiring little to no customization of scope.
• Provide regular and proactive communication throughout SOW development and escalate with appropriate stakeholders to deliver within established service level agreements (SLA), and/or Client requested deadline.
• Follow established process documentation, formatting guidelines and applicable instructions by utilizing relevant document templates custom to a client, service offering, and/or contract type.
• Maintain standardized language and documentation practices that allow for consistent development and execution of services agreements.
• Lead creative and productive collaboration while applying best judgement to ensure both Trace3 standards and client requirements are balanced.
• Edit documents to verify accuracy, consistency, grammar, and format.
• Actively prioritize workload to ensure production and delivery of quality, professional documents that meet or exceed customer requirements is consistent.
• Support the goals of the Client Experience organization as needed.
• May perform other duties as assigned by supervisor.

Qualifications & Interests:

• B.S. or B.A. degree from an accredited university, or equivalent experience.
• A minimum of two years of statement of work writing in a technical environment.
• Working knowledge of IT Infrastructure with the ability to read, analyze and interpret scope and level of effort (LOE).
• Experience working on multiple projects and platforms at a time.
• Experience working in a professional services environment is a plus.
• Consistent high attention to detail.
• Able to maintain composure in high demand, high volume, complex scenarios
• Strong interpersonal skills to work effectively with various stakeholders (employees, vendors, and clients).
• Strong communication and collaboration skills (verbal and written) while working with all levels of management in obtaining consensus on project requirements and deliverables.
• Ability to express technical concepts in clear and concise terms appropriate for the intended audience.
• Excellent time management and organizational skills.
• High degree of creativity and problem-solving ability.
• Proficiency in Microsoft Office Word, Excel, PowerPoint, etc.