See yourself at Twilio

Join the team as our next Account Executive on Twilio’s .Org Social Impact team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to bring Twilio to organizations advancing social good - spanning across government, healthcare and education  to social services and humanitarian aid. The individual hired for this role will grow and lead relationships with non-profit and government organizations in North America and build consumption of our vast array of communication channels and software.   You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers.  This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, marketing and operations. 

Responsibilities

In this role, you’ll:

• Use a systematic approach to create, maintain, and close a pipeline of new customer opportunities, within a defined list of named accounts, designed to drive relevance, reach and revenue for our platform.
• Take ownership of the accounts assigned, which qualify as net new (smaller spend), work with leadership on a GTM strategy to build our non-profit presence in a mix of markets, Traditional Non-Profit, Humanitarian, Higher Education, Healthcare and Credit Unions. 
• Provide consultative support to customers to drive scale and success of their missions with Twilio products and solutions.
• Work jointly with strategic partners to successfully ensure customer deployments are successful, both commercially and technically, driving long term success.
• Qualify, structure, negotiate, close, and manage opportunities that will drive platform adoption, revenue, and customer acquisition.
• Accurately forecast business for territory through the complete sales cycle.
• Expand relationships with existing key customers by uncovering expansion opportunities, developing and driving go-to-market strategies.
• Maintain relationships with Social Impact customers by providing support, information, and guidance on the best use of Twilio products to support their community needs.
• Provide support for Social Impact activities through engaging with Twilio teams in partnership with key Twilio.org customers and partners. Be the face of Twilio.org to your Twilio counterparts.
• This is a hunting focused role and the right person would be highly driven to build new relationships 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience working in technology in a revenue generating role.
• Ability to influence and build relationships with people across all levels and organizations internally and externally
• Sales experience and a track record of personally selling and closing complex technical solutions to enterprises and software companies in excess of $100K.
• Prior experience working in net new / hunting roles with a large customer territory size 100+ customers. 
• Ability to influence and build effective working relationships with all levels of the organization.

Desired:

• Experience working with partner and distributor style organizations
• Ability to understand and decode technical conversations for non-technical audiences.
• Experience selling to Non-profit 

Location

This role will be Remote, and based in the East Coast, USA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%  travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont: $108,000 - $135,000.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $114,000 - $142,500.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $120,000-$150,000.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until February 14th, 2025 but may change based on business needs.