WHAT YOU’LL DO

• Work closely with the General Manager of Telemedicine Business, Telemedicine Success Team,  and Clinical Leadership to maintain clinical quality amongst the telemedicine team of providers
• Maintain and manage a patient panel, including 12 hours per week of patient care
• Assist with onboarding new providers (both 1099 and W2) in their first 30 days, including chart review 
• Identify provider gaps in knowledge and assist in the development & improvement of onboarding materials 
• Work with the Telemedicine Success Team to monitor key clinical quality metrics and clinical escalations; meet with underperforming providers to address strategies for improvement
• Quickly recognize and report operational barriers or personal hesitations that would limit a provider’s engagement and terminate contracts as needed (with final approval from General Manager, Telemedicine business)
• Participate in clinical review committee(s) to ensure provider documentation and delivery of care is consistent with Circle Medical’s quality standards
• Collaborate with supporting teams to address clinical grievances and incident reports pertaining to patient care; review incidents and follow up with providers as needed; report progress and/or concerns back to the Executive Clinical Leadership team with actionable insights and plans
• Assist the clinical leadership team with the development, implementation and auditing of clinical workflows to ensure consistency of quality, evidence-based medical care
• Participate in recruiting, interviewing, hiring, and onboarding candidates across all clinic teams
• Communicate appropriately and tactfully with staff, consultants, patients, and the community. 
• Participate in staff, planning, in-service, and other meetings as needed.
• Performs other related duties as assigned


Primary Care Provider Duties:
• Provide and manage a panel of patients, both in-person and via telemedicine to equal 12 hours of direct patient care per week
• Address patients’ clinical concerns via chat, or if indicated, via video visit (symptom reporting, medication refills, lab clarification).
• Address critical lab/imaging results with patients via chat or video visits. 
• Assist with clinical operational tasks such as referrals, lab/imaging orders, provider letters, and medical forms.
• Other duties as assigned

WHAT YOU’LL BRING

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Google Workspace, Microsoft Office Suite or related software

EDUCATION & EXPERIENCE

• Board Certified NP or PA
• Active DEA certification in all licensed states
• Minimum of 5 years of primary care experience
• At least 2-3 years of management/supervisory or coaching experience
• Active license in CA or NY; willingness to obtain licenses and DEAs for additional states as needed
• Willingness to learn how to diagnose and treat a variety of adult/primary care conditions 
• Telemedicine/remote clinical experience preferred

WHAT WILL GIVE YOU AN EDGE

• Proven track record with other startups or VC-funded companies 
• Experience in the role of Medical Director