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Full-Time

Customer Success Manager

Posted on 3/27/2023

Lumafield

Lumafield

51-200 employees

Provides industrial CT scanning and analysis software

AI & Machine Learning
Data & Analytics
Hardware
Industrial & Manufacturing

Mid

Northeastern United States, USA

Required Skills
Sales
Communications
Requirements
  • 4+ years of experience in a, Technical Sales, Account Management, Sales Engineering, or Customer Success role
  • Ability to travel 50% of the time
  • Willingness and drive to inspire our customers with creative solutions to help them solve their unique CT challenges
  • Proven success working independently, autonomously, and reliably, exceeding metrics
  • Demonstrated interpersonal and communication skills through presentations, email, phone, and Zoom
Responsibilities
  • Act as a trusted partner to our customer's technical leaders and help them improve engineering, production, and quality workflows using CT based inspection solutions
  • Increase hardware and software utilization by identifying expansion targets and sourcing new teams of users within existing accounts
  • Identify new applications for our customers and coordinate with our Application Development team to deliver solutions that delight our users
  • Manage and report customer's performance through QBRs to engage leadership and drive adoption
  • Scope, propose, and implement software and hardware automation solutions to enable customers to achieve productivity gains in their workflows
  • Work closely with our R&D, Product, and Application Engineering teams to develop solutions for customers

Lumafield specializes in providing cutting-edge CT scanning solutions with its industrial-grade scanner, Neptune, coupled with its cloud-based analysis platform, Voyager. This technology offers deep insights into product development and manufacturing processes by leveraging X-ray CT technology and AI, enabling engineers to visualize internal features and enhance quality control. It is an attractive workplace for those interested in contributing to advancements in industrial imaging and quality assurance, fostering a culture of technical excellence and innovation within the manufacturing and engineering fields.

Company Stage

Series B

Total Funding

$67.6M

Headquarters

Cambridge, Massachusetts

Founded

2019

Growth & Insights
Headcount

6 month growth

7%

1 year growth

11%

2 year growth

33%
INACTIVE