About Lumafield:
Founded in 2019, Lumafield has developed the world’s first accessible X-Ray CT scanner for engineers. Our easy-to-use scanner and cloud-based software give engineers the ability to see their work clearly, inside and out, at an extremely affordable price.
Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries.
We are an impact driven company obsessed with providing the best value to our customers keeping their needs at the center of our evolution. Our team today includes world-class researchers and industrial designers, PhDs, creators, founders of successful startups, and zero egos. We are backed by top venture capital funds like Kleiner Perkins, Lux Capital, DCVC, Spark Capital, and others.
The company is headquartered in Cambridge, MA and has an office in San Francisco, CA.
About the Role:
Lumafield is looking for a highly technical Customer Success Manager to join our newly established Customer Success organization. As one of our first Customer Success Managers you will research, diagnose, troubleshoot, and resolve a wide variety of customer issues. By working cross-collaboratively with our Sales and Engineering teams you will be responsible for developing customer relationships that promote retention and loyalty.
What You’ll Do:
- Act as a trusted partner to our customer’s technical leaders and help them improve engineering, production, and quality workflows using CT based inspection solutions
- Increase hardware and software utilization by identifying expansion targets and sourcing new teams of users within existing accounts
- Identify new applications for our customers and coordinate with our Application Development team to deliver solutions that delight our users
- Manage and report customer’s performance through QBRs to engage leadership and drive adoption
- Scope, propose, and implement software and hardware automation solutions to enable customers to achieve productivity gains in their workflows
- Work closely with our R&D, Product, and Application Engineering teams to develop solutions for customers
About You:
- 4+ years of experience in a, Technical Sales, Account Management, Sales Engineering, or Customer Success role
- Ability to travel 50% of the time
- Willingness and drive to inspire our customers with creative solutions to help them solve their unique CT challenges
- Proven success working independently, autonomously, and reliably, exceeding metrics
- Demonstrated interpersonal and communication skills through presentations, email, phone, and Zoom
Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.
Reach out if you want to be a part of what we are building.
