Customer Success Manager
Posted on 3/27/2023
INACTIVE
Industrial CT scanning and AI analysis for engineers
Company Overview
Lumafield stands out as a leading company in the engineering sector due to its unique blend of advanced technology and collaborative culture. Its Voyager analysis software and Atlas AI co-pilot, along with the Neptune industrial CT scanner, provide engineers with efficient tools to detect and rectify flaws early in the product development process, thereby saving time and resources. With a team of experienced researchers, industrial designers, and successful startup founders, Lumafield fosters a culture of expertise and humility, making it an ideal workplace for those seeking to grow in a supportive, cutting-edge environment.
AI & Machine Learning
Data & Analytics
Hardware
Industrial & Manufacturing
Company Stage
Series B
Total Funding
$102.6M
Founded
2019
Headquarters
Cambridge, Massachusetts
Growth & Insights
Headcount
6 month growth
↑ 4%1 year growth
↑ 16%2 year growth
↑ 33%Locations
Northeastern United States, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Requirements
- 4+ years of experience in a, Technical Sales, Account Management, Sales Engineering, or Customer Success role
- Ability to travel 50% of the time
- Willingness and drive to inspire our customers with creative solutions to help them solve their unique CT challenges
- Proven success working independently, autonomously, and reliably, exceeding metrics
- Demonstrated interpersonal and communication skills through presentations, email, phone, and Zoom
Responsibilities
- Act as a trusted partner to our customer's technical leaders and help them improve engineering, production, and quality workflows using CT based inspection solutions
- Increase hardware and software utilization by identifying expansion targets and sourcing new teams of users within existing accounts
- Identify new applications for our customers and coordinate with our Application Development team to deliver solutions that delight our users
- Manage and report customer's performance through QBRs to engage leadership and drive adoption
- Scope, propose, and implement software and hardware automation solutions to enable customers to achieve productivity gains in their workflows
- Work closely with our R&D, Product, and Application Engineering teams to develop solutions for customers