Customer Success Manager
Posted on 3/27/2023
INACTIVE
Lumafield

51-200 employees

Industrial CT scanning and AI analysis for engineers
Company Overview
Lumafield stands out as a leading company in the engineering sector due to its unique blend of advanced technology and collaborative culture. Its Voyager analysis software and Atlas AI co-pilot, along with the Neptune industrial CT scanner, provide engineers with efficient tools to detect and rectify flaws early in the product development process, thereby saving time and resources. With a team of experienced researchers, industrial designers, and successful startup founders, Lumafield fosters a culture of expertise and humility, making it an ideal workplace for those seeking to grow in a supportive, cutting-edge environment.
AI & Machine Learning
Data & Analytics
Hardware
Industrial & Manufacturing

Company Stage

Series B

Total Funding

$102.6M

Founded

2019

Headquarters

Cambridge, Massachusetts

Growth & Insights
Headcount

6 month growth

4%

1 year growth

16%

2 year growth

33%
Locations
Northeastern United States, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Requirements
  • 4+ years of experience in a, Technical Sales, Account Management, Sales Engineering, or Customer Success role
  • Ability to travel 50% of the time
  • Willingness and drive to inspire our customers with creative solutions to help them solve their unique CT challenges
  • Proven success working independently, autonomously, and reliably, exceeding metrics
  • Demonstrated interpersonal and communication skills through presentations, email, phone, and Zoom
Responsibilities
  • Act as a trusted partner to our customer's technical leaders and help them improve engineering, production, and quality workflows using CT based inspection solutions
  • Increase hardware and software utilization by identifying expansion targets and sourcing new teams of users within existing accounts
  • Identify new applications for our customers and coordinate with our Application Development team to deliver solutions that delight our users
  • Manage and report customer's performance through QBRs to engage leadership and drive adoption
  • Scope, propose, and implement software and hardware automation solutions to enable customers to achieve productivity gains in their workflows
  • Work closely with our R&D, Product, and Application Engineering teams to develop solutions for customers