Salary Range: 80000 to 87500 (Currency: USD) (Pay period: per-year-salary)

Primary Responsibilities:

• Quality Oversight: 
• Monitor and evaluate the performance of the Medical Records Retrieval Program vendor to ensure compliance with established quality standards and contractual Service Level Agreements (SLAs). 
• Validate and enhance quality assurance procedures and controls to maintain program integrity. 


• Auditing and Reporting: 
• Conduct regular audits of medical record retrieval processes, including vendor submissions and program outputs, using stratified random sampling methods. 
• Develop and deliver weekly quality assessment reports that identify performance trends, process weaknesses, and compliance gaps. 
• Prepare ad-hoc reports for special projects, providing data-driven insights and recommendations to senior leadership. 


• Team Leadership: 
• Supervise and manage a team of Quality Assurance Specialists, providing training, guidance, and performance evaluations to ensure continuous improvement and adherence to best practices. 
• Organize and lead weekly team meetings to address updates, challenges, and process enhancements. 


• Stakeholder Collaboration: 
• Serve as the primary liaison between the organization, Contracting Officer Representatives (CORs), and the vendor for quality-related matters. 
• Participate in weekly meetings with CORs and vendor representatives to review performance metrics and recommend corrective actions. 


• Process Improvement: 
• Identify and implement process improvements to enhance operational efficiency, accuracy, and compliance within the program. 
• Develop and maintain Standard Operating Procedures (SOPs), training manuals, and other educational materials to support staff development and program consistency. 


• Error Resolution: 
• Oversee the tracking and reconciliation of program errors identified during quality audits, ensuring timely resolution and proper documentation. 
• Initiate and lead rebuttal discussions with the vendor regarding identified issues, proposing corrective actions where needed. 

Minimum Requirements:

• Bachelor’s degree in Quality Management, Healthcare Administration, Business Administration, or a related field. 
• 5+ years of experience in quality assurance, program management, or a related role, preferably in healthcare or government contracting. 
• Proven experience managing teams and implementing quality assurance programs. 
• Strong analytical, organizational, and problem-solving skills. 
• Proficiency in data analysis tools and reporting platforms (e.g., Tableau, Excel). 
• Excellent written and verbal communication skills. 
• The ability to obtain a Public Trust Clearance. 

Preferred Qualifications:

• Experience with the Department of Veterans Affairs.
• Familiarity with federal contracting and performance standards is preferred. 

Benefits (including but not limited to):

• Health, dental, and vision plans
• Optional FSA
• Paid parental leave
• Safe Harbor 401(k) with employer contributions 100% vested from day 1
• Paid time off and 11 paid holidays
• No cost group term life/AD&D plan, and optional supplemental coverage
• Pet insurance
• Monthly phone and internet stipend
• Tuition and training reimbursement