Production Support Analyst

**Looking for local candidates**

Want to work in technology in the financial industry?

We are looking for a Production Support Analyst to join our client's team in NYC. This role is focused on supporting the firm’s trading platforms across equities, algorithmic trading, futures, and options.

If you:

• Are interested in supporting a distributed trading platform
• Enjoy working in a fast-paced, dynamic environment and aren’t afraid to drive improvements
• Embrace technological challenges and solving complex problems • Aspire to work within a global production support team focused on platform stability, performance, and stakeholder engagement

…then this is the role could be for you.

About mthree:

Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.

• Core Services
• Consulting and Advisory
• Managed Services
• Alumni Graduate Program
• Alumni Pro Program

We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas.

Our Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.

Responsibilities:

• Provide front-line support for trading systems across equities, algo, futures, and options, ensuring consistent service delivery to internal and external clients
• Proactively monitor system alerts and manage incidents across the entire stack: hardware, software, application, and network 
• Handle trade flow, order routing, pricing, and market data-related issues across equity and derivative trading platform.
• Coordinate with front-office, middle-office, and infrastructure teams during incident calls and critical outages
• Collaborate closely with application development teams to investigate and resolve recurring issues, and provide input into platform design and improvements
• Contribute to continuous improvement initiatives including automation, resiliency, observability, and knowledge base development
• Operate within a follow-the-sun global support model with teams in Asia, EMEA, and North America
• Participate in weekend and off-hours on-call rotations and act as a point of escalation for major incidents
• Ensure global consistency in processes, documentation, and tooling 

Required Experience:

• Bachelor’s Degree in Computer Science (preferred) or related technical field 
• Working knowledge of UNIX/Linux, scripting languages (e.g., Shell, Python, Perl, or JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres)
• Ability to troubleshoot production issues across a multi-tiered environment
• Some understanding of trading flows in equities and derivatives, ideally with exposure to low-latency and algorithmic execution environments
• Excellent communication skills and the ability to remain calm under pressure
• Experience with ticketing and monitoring tools (e.g., ServiceNow, Geneos, Splunk, Grafana) is a plus
• Knowledge of market structure, FIX protocol, or exchange connectivity is a plus

At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.  We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.