Full-Time

IT Support Specialist

Posted on 5/28/2024

Sanctuary AI

Sanctuary AI

51-200 employees

Develops humanoid robots with AI control systems

AI & Machine Learning
Industrial & Manufacturing
Robotics & Automation

Mid

Vancouver, BC, Canada

Required Skills
Management
Linux/Unix
Requirements
  • Bachelor’s degree in Computer Science or related field, or equivalent work experience
  • 3+ years of experience in a helpdesk or IT support role supporting internal teams
  • Relevant certifications are welcomed
Responsibilities
  • Serve as the frontline support for IT tickets, promptly addressing, categorizing, and escalating issues as needed across Windows, MacOS, and Linux environments
  • Exceed expectations by delivering exceptional service experiences, consistently meeting or surpassing service level agreements
  • Maintain comprehensive and user-friendly documentation, crafting knowledge base articles to aid customers in independent issue resolution
  • Champion organization and meticulousness in ticket management, setting a standard for clarity and completeness
  • Proactively identify and implement enhancements to systems and processes, driving continuous improvement efforts
  • Facilitate the deployment and lifecycle management of user systems, enhancing asset management practices
  • Exhibit reliability and thoroughness in problem-solving, prioritizing quality-driven solutions from the outset
  • Serve as a positive ambassador for IT, fostering constructive relationships with colleagues through daily interactions
  • Cultivate mentorship capabilities, sharing expertise and supporting colleagues' professional growth and development

Sanctuary AI, in its efforts to address labor shortages through humanoid robots, offers a dynamic work environment at the cutting edge of AI and robotics. The firm focuses on the development of general-purpose robots equipped with their AI system, Carbon™, aimed at enhancing safety and efficiency in various industries, potentially including space exploration. This position at the forefront of technological development in robotics, combined with a clear vision for the future, makes Sanctuary AI an exciting place for professionals passionate about AI-driven innovations and industry leadership.

Company Stage

Series A

Total Funding

$93.8M

Headquarters

Vancouver, Canada

Founded

2018

Growth & Insights
Headcount

6 month growth

2%

1 year growth

20%

2 year growth

122%

Benefits

Medical, dental, & vision insurance

Wellness programs

Stock options

PTO

Schedule flexibility