HR/People Operations – Senior Manager @ Big Health

INACTIVE

Full-Time

HR/People Operations – Senior Manager

Big Health

51-200 employees

Digital therapeutics

Senior

Remote + 1 more

Required Skills

Communications

Data Analysis

Requirements

5+ years of people operations experience or HR generalist experience, with notable expertise in HR systems (prior experience with our HR stack tools ~ Paylocity, Lever, Lattice is preferred), compensation and benefits, and HR compliance
Strong analytical skills, with a data-driven approach to managing projects and implementing processes
Strong project management experience with attention to detail and consistent follow-through
Demonstrated experience delivering results while working in a fast paced, dynamic environment while
Excellent communication skills; able to distill complex topics into a format that stakeholders can clearly understand; Experience working directly with C-Suite executives and comfortable communicating with different stakeholders
Prior experience managing the work of others and/or other relevant coaching, and/or leadership experience
Demonstrates good judgment in ambiguous or unclear situations
Leads with compassion and exhibits strong ethics
Process Oriented: Exceptional ability to design and implement new processes and policies that deliver measurable outcomes
Strong Executor: Demonstrated ability to break down large, complex projects into bite-sized pieces and create meticulous project plans that keep stakeholders informed and engaged
Data-driven: Fluency with HR analytics and a track record of using data to inform strategic decisions; demonstrated success in modernizing the HR function using the latest and greatest technologies, tools and trainings
Compassionate: Able to empathize and bring a people-first lens to solutions while also driving toward optimal solutions
Strong Communication Skills: able to break through HR-speak to advise stakeholders across all levels of the organization
Applies a Consultative Mindset to solving problems and partnering with stakeholders across the organization
Employee Experience Advocate: you believe that HR operation is more than just systems, tools and processes and seek to create the most value for employees and enhance their experience with Big Health

Responsibilities

Drive and/or support the design and operationalization of company-wide people initiatives such as performance reviews, manager and employee development, and help establish best practices that create a high-impact and engaged employee culture
Drive strategy and implementation of all HR systems (such as Paylocity Lever, and Lattice) and utilization of these tools to optimize functionality, reduce friction, and scale people processes within Big Health
Own the delivery, documentation, and effectiveness of core HR operations and processes, systems of record, and communication protocols with other functions such as Finance, Payroll, and Legal
Lead the generation of data metrics across the employee lifecycle, create a plan for tracking, reporting, and analyzing trends and metrics to develop solutions, programs, and policies
Manage annual compensation benchmarking and establish compensation bands. Support the development of a robust compensation and total rewards strategy that rewards high performance, attracts industry-leading talent, and ensures equitable compensation practices and inclusive benefits for all employees
Directly oversee and manage annual open enrollment and benefits audits. Partner with benefits broker on renewal negotiations, plan changes, compliance requirements
Ensure global compliance through regular monitoring and research of HR trends and regulations across the US and UK and advising management on necessary actions
Manage and develop a team of HR operation generalists/specialists
Represent the People Department in the communication of philosophies, processes, policies, and capabilities across the organization

Our Mission

At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our digital therapeutics — Daylight for anxiety, and Sleepio for insomnia — are available anytime and anywhere to help people overcome their mental health issues.

In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model, in partnership with some of the most prominent global healthcare organizations, including CVS Health and the UK’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care.

Big Health is a remote-first company, and this role can be based anywhere in the US. We encourage you to apply even if you don’t meet 100% of the job requirements. To learn more about working at Big Health, visit Built In or Glassdoor. Join us.

Scope

The Big Health People Department is deeply invested in fostering a supportive, growth-oriented environment where all employees feel valued and can thrive. Reporting to the VP of People, this person will be responsible for global People Operations at Big Health. This person will own Big Health’s HR tech stack, HR analytics, compliance, and total rewards. We are looking for a doer People Ops leader with experience in scaling people operations at high-growth companies and deep expertise in systems, HR compliance, compensation structures, and data analytics.

This role will manage a dedicated People Operations team and will be responsible for providing both strategic and tactical HR support across to achieve Big Health’s People Strategy. You will partner closely with senior leaders, managers, and colleagues to build a highly collaborative, impact-oriented, and people-centric culture.

What You’ll Do:

Drive and/or support the design and operationalization of company-wide people initiatives such as performance reviews, manager and employee development, and help establish best practices that create a high-impact and engaged employee culture
Drive strategy and implementation of all HR systems (such as Paylocity Lever, and Lattice) and utilization of these tools to optimize functionality, reduce friction, and scale people processes within Big Health
Own the delivery, documentation, and effectiveness of core HR operations and processes, systems of record, and communication protocols with other functions such as Finance, Payroll, and Legal
Lead the generation of data metrics across the employee lifecycle, create a plan for tracking, reporting, and analyzing trends and metrics to develop solutions, programs, and policies
Manage annual compensation benchmarking and establish compensation bands. Support the development of a robust compensation and total rewards strategy that rewards high performance, attracts industry-leading talent, and ensures equitable compensation practices and inclusive benefits for all employees
Directly oversee and manage annual open enrollment and benefits audits. Partner with benefits broker on renewal negotiations, plan changes, compliance requirements
Ensure global compliance through regular monitoring and research of HR trends and regulations across the US and UK and advising management on necessary actions
Manage and develop a team of HR operation generalists/specialists
Represent the People Department in the communication of philosophies, processes, policies, and capabilities across the organization

What You Bring:

5+ years of people operations experience or HR generalist experience, with notable expertise in HR systems (prior experience with our HR stack tools ~ Paylocity, Lever, Lattice is preferred), compensation and benefits, and HR compliance
Strong analytical skills, with a data-driven approach to managing projects and implementing processes
Strong project management experience with attention to detail and consistent follow-through
Demonstrated experience delivering results while working in a fast paced, dynamic environment while
Excellent communication skills; able to distill complex topics into a format that stakeholders can clearly understand; Experience working directly with C-Suite executives and comfortable communicating with different stakeholders
Prior experience managing the work of others and/or other relevant coaching, and/or leadership experience
Demonstrates good judgment in ambiguous or unclear situations
Leads with compassion and exhibits strong ethics

To be successful in this role, our ideal candidate will embody the following characteristics:

Process Oriented: Exceptional ability to design and implement new processes and policies that deliver measurable outcomes
Strong Executor: Demonstrated ability to break down large, complex projects into bite-sized pieces and create meticulous project plans that keep stakeholders informed and engaged
Data-driven: Fluency with HR analytics and a track record of using data to inform strategic decisions; demonstrated success in modernizing the HR function using the latest and greatest technologies, tools and trainings
Compassionate: Able to empathize and bring a people-first lens to solutions while also driving toward optimal solutions
Strong Communication Skills: able to break through HR-speak to advise stakeholders across all levels of the organization
Applies a Consultative Mindset to solving problems and partnering with stakeholders across the organization
Employee Experience Advocate: you believe that HR operation is more than just systems, tools and processes and seek to create the most value for employees and enhance their experience with Big Health

Life at Big Health:

Join a diverse team of all backgrounds, we’re proud to be an equal-opportunity employer
Autonomy over your work and freedom to input.
Enjoy a clearly structured personal review and development program.
Quarterly happiness survey that we use to ensure we’re creating a healthy and happy workplace for ourselves.
Fund for spending on personal happiness
Regular team and company events
Generous vacation and maternity/paternity policy
Competitive salary and equity package

Because we are on a mission to bring millions back to good mental health, we believe it’s essential to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect.

Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants.

Big Health

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Website

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Big Health's mission is to help millions back to good mental health.

Company Stage

Series C

Total Funding

$156.4M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights

Headcount

6 month growth

↓ -24%

1 year growth

↓ -9%

2 year growth

↓ -3%

Benefits

Health care - We provide 100% employee coverage for medical, vision, and dental. Plus, free access to Sleepio for poor sleep, Daylight for worry and anxiety, and additional mental health benefits.

Time off - We take balance seriously. Employees get 20 days of PTO plus eight holidays, a year-end week off, and Flex Fridays. Employees also receive 10 days of paid sick leave per year.

Professional development - Employees receive a $1k USD or £800 stipend — plus five paid days off — for professional development, plus a stipend for their work-from-home setup.

Retirement savings - US Employees are eligible to participate in a 401(k) program with company match, and UK employees receive a pension program with NEST.

Team building - Apart, but never alone. We host an annual Summit in-person at our SF HQ (virtual when needed), and regular social events to keep bonds strong.

Family - Employees are eligible for parental leave on day one. Dependents are eligible for 50% coverage on our medical, vision and dental plans, plus access to Sleepio and Daylight.

INACTIVE