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Technical Support Engineer
T2 Expert
Confirmed live in the last 24 hours
Locations
Tampa, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AWS
Citrix
Customer Service
Linux/Unix
Management
Microsoft Azure
MySQL
Oracle
SQL
Requirements
  • Fluent English (both oral and written, Upper Intermediate as minimum)
  • +2 years of experience in an L2-L3 technical support or system administrator role
  • Advanced technical expertise in:
  • Windows Server - gather and analyze various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer
  • Networking - Packet, performance, routing, connectivity analysis and troubleshooting skills (ability to work with Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)
  • Virtualization - deploying and managing at least one of various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo
  • Good communication skills and customer service focus
  • Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues
  • Linux/UNIX - application and configuration management, CLI power user
  • Cloud/AWS/Azure - Experience working with Cloud solutions or in Cloud software Support Team
  • Business applications - MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp
  • Security expertise - Knowledge of Cyber Security threats assessment and mitigation (black-box/grey-box/white-box testing, patch management, malware detection
Responsibilities
  • Work on resolving various technical incidents for the Company's customers involving various software, networking and hardware environments
  • Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment
  • Stay abreast of the latest changes, trends and technological advancements in the industry (Security,Cloud, Storage
  • Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively
  • Interact with various departments to analyze and resolve problems
  • Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance
  • Develop documentation regarding installation, upgrades, support, and compatibility issues
Acronis

1,001-5,000 employees

All-in-one Cyber Protection
Company Overview
Acronis believes knowledge is priceless and opens opportunities to all, which drives their mission to protect data.
Benefits
  • Medical, dental, &vision insurance plans
  • Life Insurance, STD and LTD policies
  • 401(k) retirement plan and company match
  • Corporate rates and discounts
  • Competitive package
  • Flexible working hours
  • 3+ weeks of PTO and 10 paid holidays
  • Smart casual dress code
  • Free snacks and drinks
  • Office social events
Company Values
  • Mutual trust
  • Respect
  • Personal achievement
  • Individual leadership
  • Belief that we can contribute to the world everyday