Receptionist

Job Description

1. 1. 1. Register and process check in for all arrivals.
      2. Handle guest check outs efficiently and professionally.
      3. Update guest information into the computer after a complete check in.
      4. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
      5. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
      6. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
      7. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
      8. Handle issuance of guest room key cards and ensure effective control for guest security.
      9. Check and convey message, mail and package to Guests.
      10. Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
      11. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
      12. Handle safe deposit boxes in a accordance with policies and procedurres.
      13. Report any unusual occurrences or requested to manager.
      14. Be aware of the hotel accident Prevention Policies.
      15. Ensure the cleanliness and neatness of front office area.
      16. Ensures that all guests are greeted on arrival & departure of the hotel.
      17. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily
      18. .Check Hotel situation, occupancy, functions, groups, VIPs
      19. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
      20. Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
      21. Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
      22. Review and update Logbook
      23. Check equipments
      24. Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
      25. Oversee the day to day operations
      26. Report regularly on happening to Asst. FO/FOM
      27. Fire Procedure
      28. First Aid Procedures
      29. Handle guest complaints and report to manager

Qualifications

1. 1. 1. Be proactive and use good judgement when dealing with challenging situations
      2. Act with professionalism and integrity
      3. Be transparent in your motives, methods and expected results
      4. Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
      5. Conduct business honestly & fairly
      6. Keep sensitive information confidential

RELIABILITY AND LOYALITY

1. 1. 1. Follow through on commitments
      2. Work well both autonomously and within a team
      3. Display a positive, approachable attitude
      4. Spend time getting to know your fellow employees and our guests
      5. Support each other; we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

1. 1. 1. Committed to quality
      2. Committed to exceptional financial results
      3. Be responsible for the bottom line
      4. Committed to the Rixos Policies & procedures Guide

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

1. 1. 1.  Be committed to exceeding expectations
      2. Never settle for the status quo or mediocre work
      3. Continuously search for areas of improvement

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
•  

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding