Full-Time

Senior Machine Learning Engineer

Posted on 4/18/2024

Level AI

Level AI

51-200 employees

AI solutions for call center optimization

Data & Analytics
AI & Machine Learning

Senior

Mountain View, CA, USA

Required Skills
Kubernetes
Microsoft Azure
Python NLTK
Python
Data Structures & Algorithms
Pytorch
Apache Kafka
Docker
AWS
Pandas
Natural Language Processing (NLP)
NumPy
Google Cloud Platform
Requirements
  • Bachelors in Computer Science or Mathematics related fields with 3+ years of experience in Machine Learning and NLP
  • Proficient in Python
  • Knowledge and practical experience in solving NLP problems in areas such as text classification, entity tagging, information retrieval, question-answering, natural language generation, clustering, etc.
  • Knowledge and experience with data engineering, basic machine learning concepts, data mining, feature extraction, pattern recognition, etc.
  • Knowledge and hands-on experience with Transformer-based Language Models like BERT, DeBERTa, Flan-T5, GPT, Llama, etc.
  • Deep familiarity with internals of at least a few Machine Learning algorithms and concepts
  • Experience with Deep Learning frameworks like Pytorch and common machine learning libraries like scikit-learn, numpy, pandas, NLTK, etc.
  • Experience with ML model deployments using REST API, Docker, Kubernetes, etc.
  • Knowledge of cloud platforms (AWS/Azure/GCP) and their machine learning services is desirable
  • Knowledge of basic Data Structures and Algorithms
  • Knowledge of real-time streaming tools/architectures like Kafka, Pub/Sub is a plus
Responsibilities
  • Understand customers’ needs and innovate and use cutting edge Machine Learning techniques to build data-driven solutions
  • Work on NLP problems across areas such as text classification, entity extraction, summarization, generative NLP, and others
  • Collaborate with cross-functional teams to integrate/upgrade AI solutions into company’s products and services
  • Optimize existing machine learning models or performance, scalability and efficiency
  • Build, deploy and own scalable production NLP pipelines
  • Build post-deployment monitoring and continual learning capabilities
  • Propose suitable evaluation metrics and establish benchmarks
  • Keep abreast with SOTA techniques in your area and exchange knowledge with colleagues
  • Desire to learn, implement and apply latest emerging model architectures (like LLMs), inference optimizations, distributed training, using open-source models, etc.

Level AI offers Artificial Intelligence Solutions for Call Centers, featuring real-time conversation monitoring, customizable scorecards, and advanced AI technologies for QA automation and agent assistance. Trusted by customer service leaders and utilized by companies such as Affirm, Brex, Carta, Vista, Toast, Swiss Re, and ezCater.

Company Stage

Series B

Total Funding

$39M

Headquarters

Mountain View, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

14%

2 year growth

105%
INACTIVE