Full-Time

Field Operations Manager

Posted on 5/23/2024

Via

Via

1,001-5,000 employees

Develops software for digital transportation networks


Compensation Overview

$55k - $65kAnnually

+ Equity + Variable Pay

Mid

Silverthorne, CO, USA

Required Skills
Customer Service
Requirements
  • A socially perceptive, environmentally conscious individual
  • Experienced in project management, creating and refining operational processes, and customer service
  • Fluent in English, additional languages a plus
  • Bachelor’s degree is a plus
  • Experienced in managing (including scheduling) a team is a plus
  • Experienced in managing projects with multiple stakeholders is a plus
Responsibilities
  • Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
  • Oversee operations in person during the start of service to ensure meeting service standards
  • Manage driver supply to meet demand
  • Prioritize operational issues and implement creative solutions
  • Respond to driver feedback and live customer issues
  • Collaborate with a broad interdisciplinary team to scale operational processes

Via is at the forefront of transforming public and private transportation systems worldwide through its advanced digital software solutions. By digitizing established transportation infrastructures and introducing technologically upgraded services, this company not only enhances service quality but also significantly cuts down operating costs. Working here, you'll be part of a globally recognized team, committed to innovation and efficiency in over 35 countries, making it an excellent workplace for those passionate about impactful technological advancements in transportation.

Company Stage

Series G

Total Funding

$1.1B

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

25%

2 year growth

33%

Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.