Server Side Application Support Analyst

Job Description

The primary purpose of the job is maintaining Windows servers and their associated applications.

The candidate should also have sufficient knowledge of a variety of server applications, Oracle database connectivity, and Windows-based application servers. Candidates appropriate for the role would likely have career experience in the financial service industry. This is a very hands-on role requiring advanced technical expertise and exceptional judgment while working with high-priority production systems.

Applying upgrades and service packs to the implemented vendor software, applications and working through any technical issues that arise in the process.
System administration, installation of the software
Identifying upgrade needs, and interfacing directly with the application owners and relevant development teams
Build, operate and maintain Microsoft clusters hosting a variety of third-party financial and reporting applications
Maintain significant knowledge of Windows Server 2003 and 2008 R2 platforms
Architect and install applications to facilitate a full range of DR testing activities and understand the requirements business-defined RPO and RTO
Fully understand enterprise subnets, routing and associated network environment. Abide by best practices when architecting and building Windows systems
Interface directly with backup administration team to ensure that all applications are correctly backed up and validated on a recurring basis
Support VMWare-based systems in a large, shared enterprise environment
Support and troubleshoot a variety of IIS, Apache, and native server applications
Maintain a significant knowledge of the underlying operating system and application tuning best-practices
Analyzing incident requests, diagnosis and root cause determination for resolution
Provide end-to-end support for all Windows-based servers. Must be able to effectively troubleshoot a wide variety of application, software, database, and network related issues
Perform all maintenance and troubleshooting of software issues on various applications, while interfacing with appropriate vendors, as needed
Effectively troubleshoot various latency, bottlenecks, and other performance-based problems
Interface with business owners, systems administrators, network administrators, and appropriate venders in local or remote physical locations to cooperatively resolve issues and complete projects

Qualifications

Extensive experience supporting and maintaining Windows server environments for large organizations within investment and/or financial services industry (banks, prime brokerage companies, trading firms)
Extensive hands-on experience and deep knowledge of the Windows operating system and application software
Must demonstrate an ability and interest in having a hands-on technical approach to the server administration function
Must have an ability to work on multiple concurrent projects, prioritize accordingly, and follow-thru to completion
Technical experience with systems analysis, design, and/or programming
Proven experience managing processes and operations an enterprise environment
Candidates must be professional, service oriented, articulate, able to explain technical matters in a clear and concise manner, patient, and must have a genuine interest in proactively helping others in their technical matters
Citrix server, Windows-based client-server applications in an enterprise networked environment
General understanding of Active Directory, role-based security, and group policy management. Fully understand, configure, and troubleshoot database connectivity to multiple platforms including Oracle, Microsoft SQL Server, and Sybase
MS Office, common business tools (Adobe, IE, etc.)
Strong written and oral communication skills
Excellent problem-solving and quantitative skills
Demonstrated ability to work as part of a team
Solid work ethic, self-driven with the ability to work with minimal supervision 

Minimal Travel

Additional Information

Must be a US citizen or Green Card holder

All your information will be kept confidential according to EEO guidelines.