Full-Time

Salesforce Solution Architect

Revenue Cloud

NeuraFlash

NeuraFlash

201-500 employees

AI-powered CRM analytics for enterprises

No salary listed

Remote in Canada

Remote

Remote from Canada; must reside in Alberta, British Columbia, or Ontario.

Category
Sales & Solution Engineering (1)
Required Skills
NetSuite
Salesforce
REST APIs

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Requirements
  • A minimum of 4+ years working with Salesforce, with at least 3 years specializing in CPQ and Billing projects.
  • Proven track record leading large-scale transformation projects, particularly in enterprise settings.
  • Solid understanding of accounting operations, including billing, invoicing, payment processing, and revenue recognition fundamentals.
  • Familiarity with financial metrics such as ACV, TCV, ARR, and other performance indicators, with the ability to model and explain calculations effectively.
  • Hands-on experience with Contract Lifecycle Management (CLM), Document Generation, and electronic signature solutions.
  • Knowledge of integrating Salesforce with third-party platforms, including Netsuite, Avalara, Stripe, DocuSign, SureTax, Chargent, or Dynamics 365.
  • Proficient in Salesforce configuration, including objects, flows, Lightning components, and customizations.
  • Experience building and extending custom quoting and pricing solutions on the Salesforce platform.
  • Familiarity with Apex and Omniscript is a plus.
  • Expertise in Salesforce reporting, dashboards, and sales performance analytics.
  • Knowledge of integration concepts and tools like MuleSoft, Workato, and REST/SOAP APIs.
  • Strong leadership and communication skills; ability to present complex technical concepts to diverse audiences.
  • Proven ability to mentor and guide cross-functional teams.
  • Risk management capability and ability to communicate timeline adjustments to stakeholders.
  • In-depth knowledge of Sales, Product Management, Billing, and Accounting workflows; familiarity with Go-to-Market strategies.
  • Ability to align Salesforce solutions with business objectives to deliver measurable performance improvements.
Responsibilities
  • Architect Comprehensive Solutions: Design end-to-end Salesforce solutions tailored for Revenue Cloud, focusing on areas such as Configure, Price, Quote (CPQ) and Invoicing.
  • Develop Blueprints: Create detailed architectural blueprints that incorporate integrations, customizations, and system configurations to ensure seamless functionality.
  • Evaluate Processes: Analyze existing product configuration, pricing, quoting, and ordering workflows to identify inefficiencies and improvement opportunities.
  • Implement Enhancements: Develop solutions that align with business goals, ensuring scalability, accuracy, and optimized performance across Quote-to-Cash processes.
  • Engage Stakeholders: Work closely with cross-functional teams, including senior leadership, Sales Operations, IT, Legal, Accounting, and Finance, to define requirements and create roadmaps.
  • Ensure Alignment: Act as the primary liaison between technical and business teams, fostering effective communication and shared understanding of project objectives.
  • Guide Projects: Lead the implementation of Salesforce Revenue Cloud solutions, ensuring that projects are completed on time, within budget, and to the satisfaction of all stakeholders.
  • Oversee Technical Execution: Provide strategic direction and manage all phases of the implementation process, including design, testing, deployment, and post-go-live support.
  • Leverage Tools: Utilize Salesforce-native tools and features, such as Product Catalog Management, Transaction Management, Dynamic Revenue Orchestration, and Invoice Management.
  • Manage Integrations: Oversee the integration of Salesforce with other enterprise systems (e.g., Netsuite, Avalara, Stripe, DocuSign) and ensure data integrity during migrations.
  • Stay Current: Keep up with Salesforce updates and industry trends, proactively identifying opportunities for improvement and innovation.
  • Recommend Solutions: Evaluate and introduce new features, tools, and processes to enhance Salesforce-based workflows and operational efficiency.
Desired Qualifications
  • Salesforce Certified Revenue Cloud Consultant (strongly preferred)
  • Salesforce Certified CPQ Specialist (strongly preferred)
  • Salesforce Certified Omnistudio Consultant
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Application Architect (strongly preferred)

NeuraFlash helps large organizations digitally transform by combining AI with CRM analytics. It offers AI-powered tools to analyze data, visualize insights, and improve customer interactions, with a focus on platforms like Salesforce and Slack. The company delivers off-the-shelf solutions and tailored implementations, plus ongoing support, charging for services and possible software subscriptions. By integrating AI-powered search and generative AI, NeuraFlash aims to help clients extract better insights and prepare for future tech. Compared to competitors, it emphasizes industry-specific solutions, strong partnerships (e.g., Macy’s), and end-to-end assistance—from deployment to ongoing optimization—rather than just a single product. Its goal is to enhance customer experiences and operational efficiency for enterprises through digital transformation.

Company Size

201-500

Company Stage

N/A

Total Funding

$2.2M

Headquarters

Boston, Massachusetts

Founded

2016

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Simplify Jobs

Simplify's Take

What believers are saying

  • Florida Prepaid cut chat assignments 50% and wait times 40% using NeuraFlash.
  • NeuraFlash reported 50-plus Agentforce pilots and 85% conversation automation across clients.
  • A July 2026 website update still highlights NeuraFlash inside Accenture’s Salesforce and AWS expansion.

What critics are saying

  • Accenture ownership kills NeuraFlash’s independence and folds sales into a larger consulting machine.
  • Salesforce platform dependence ties revenue to one vendor’s roadmap, pricing, and partner priorities.
  • If Accenture standardizes NeuraFlash delivery, its specialized brand disappears within 12-24 months.

What makes NeuraFlash unique

  • Accenture closed NeuraFlash on September 29, 2025, adding 510 Salesforce specialists.
  • NeuraFlash built 1,000 implementations for 400 customers, concentrating on Agentforce and Service Cloud Voice.
  • Its AWS, Salesforce, and generative AI delivery stack targets contact-center automation and mid-market deployments.

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Benefits

Remote Work Options

Flexible Work Hours

Company News

NeuraFlash
Feb 23rd, 2026
A Modern Contact Center with Salesforce drives Increased Customer Satisfaction and Deflection

A modern contact center with Salesforce drives increased customer satisfaction and deflection. Florida Prepaid worked with Salesforce and NeuraFlash to use Agentforce across multiple portals while also investing in Agentforce Voice to modernize service, improve deflection, and support growth. The Outcomes Fewer Live Agents Assigned to Chat Decrease in Wait Time Florida Prepaid helps families across Florida prepare for and pay for college, handling large call volumes that spike throughout the year. Wanting to set the precedent for exceptional service and remain technology forward-thinking while reducing contact center costs through increased efficiency, Florida Prepaid partnered with Salesforce and NeuraFlash to leverage the latest technologies to better achieve these goals. Building the foundation: Amazon Connect and Service Cloud Voice. In early 2024, Florida Prepaid underwent a large-scale contact center migration, moving to Amazon Connect and Service Cloud Voice. This solution has helped handle demand peaks and enabled greater scalability in the contact center. Salesforce Service Cloud Voice, alongside Amazon Connect, introduced new capabilities like real-time transcription, intent-based routing, and a single unified customer view for human Agents. This helped reduce the average handle time by 30%, creating the foundation for Agentforce projects that will further optimize the Florida Prepaid contact center. Expanding self-service with three Agentforce Agents. Florida Prepaid leverages Agentforce across multiple portals to modernize service, improve deflection, and support revenue growth. Building on the strong foundation of Service Cloud Voice and Amazon Connect, NeuraFlash worked alongside Florida Prepaid to build three Agentforce Agents on the chat channel, each tailored to a specific portal. These Agents use targeted knowledge articles to guide users, providing 24/7 conversational service, reducing escalations to human agents, and saving time and money. Customers can now easily submit cases and view paymentand balance information through guided conversational experiences. Agentforce quickly resolves common issues, reducing effort for both customers and agents. This ultimately allowed the elevation and repositioning of live agents, resulting in 50% fewer being assigned to chat, and cut customer service wait times by 40%. Taking AI to voice with Agentforce Voice. After finding great success across the chat channel, Florida Prepaid wanted to ensure this level of service was available to customers on multiple channels - bringing it to voice. With the introduction of Agentforce Voice, customers can access support on their preferred channel, while Agentforce Voice is able to conversationally answer customers' questions while routing more complex conversations to representatives, so teams can spend more time helping families make the best decision for their situation, creating another 24/7 information channel for customers and supporting increased customer satisfaction. Florida Prepaid continues to optimize and expand Agentforce across each portal and voice channel, setting a new standard for modernized, AI-powered customer service in the education sector. Quick Facts

NeuraFlash
Nov 7th, 2025
Schurz Communications: A Case Study in Contact Center Modernization

Schurz Communications: A case study in contact center modernization. Schurz Communications partnered with NeuraFlash to modernize customer service by migrating to a cloud-based CCaaS platform built on Amazon Connect. Replacing legacy systems enabled unified omnichannel support, stronger agent tools, and improved analytics. With AI automation and streamlined communications, Schurz now gains better visibility into performance and delivers a more efficient, scalable and cost-effective customer experience. The challenge. Schurz sought to migrate from their existing contact center platform to a new CCaaS solution that could provide enhanced functionality and more competitive pricing. Their key challenges and desired outcomes included: * Advanced IVR Features: The need for more sophisticated routing based on customer intent, dialed number, and hours of operation, as well as custom API capabilities and compliance. * Omnichannel Support: A desire to unify all communication channels, including voice, chat, email, and social media, into a single platform for both customers and agents. * AI-Driven Capabilities: The need to implement conversational AI, automated notifications, real-time agent guidance, and post-interaction summaries to improve efficiency and customer experience. * Quality and Analytics: The objective to gain comprehensive reporting and dashboards for real-time and historical data, including automated scoring, sentiment analysis, and interaction categorization. * Agent Empowerment: A requirement for a modern agent application with softphone functionality, screen/audio capture, PII redaction, and custom screen pops to provide a complete view of the customer. The solution. Schurz Communications set out to build a scalable, all-in-one contact center platform designed for long-term growth. To achieve this, the company implemented a two-phased solution powered by Amazon Connect, which serves as the foundation of its new operations. The platform integrates conversational AI through Amazon Lex and Amazon Polly to create an intelligent IVR that understands customer intent and provides fast, self-service options. All communication channels - voice, email, chat, and social media - were unified into a single, streamlined workspace to simplify agent workflows. With Amazon Q and Contact Lens, agents now receive real-time guidance and detailed insights from each conversation, supported by analytics and reporting through CloudWatch. This modern solution enables Schurz to operate more efficiently, deliver faster and more personalized service, and continually evolve its customer experience. By adopting AWS technology, Schurz Communications now operates on a scalable, efficient, and intelligent contact center platform that positions the company for continued growth, operational agility, and an elevated customer experience. The move to Amazon Connect delivered clear and measurable improvements across Schurz Communications' operations and customer experience. Highlights include: * 30% Reduction in Monthly Costs: Shifting from a traditional licensing model with NICE to AWS's consumption-based pricing significantly lowered ongoing costs for AI and contact center services. * Improved Customer Experience: Faster answers, smoother interactions, and AI-powered self-service reduced wait times and increased first-contact resolution. * Seamless Support Journeys: With AI assisting agents in real time, customers now receive more accurate, personalized support across every interaction. Future-Ready Service: The new AWS-based platform gives Schurz the flexibility to quickly adapt to new channels and technologies, ensuring a continuously improving service experience.

Channel Futures
Aug 27th, 2025
Accenture Acquiring NeuraFlash for Salesforce, Gen AI Expertise

Accenture acquiring NeuraFlash for Salesforce, gen AI expertise.

NeuraFlash
Mar 3rd, 2025
NeuraFlash Powers 50+ Agentforce Pilots, Helping Customers Automate 85% of Conversations

To help customers get the most out of their investment, NeuraFlash LLC is excited to launch the NeuraFlash Agentic Optimization Club, an exclusive initiative designed to optimize the performance and ROI of their Agentforce implementations.

NeuraFlash
Dec 12th, 2024
NeuraFlash is on Track to Exceed 50 Agentforce Customers Before the End of the Year

NeuraFlash has worked with customers such as Vivint, a major smart home security provider, to effectively utilize Agentforce to automate tasks including troubleshooting, product suggestions, and lead collection.