General

What we do 🪵

Our mission is to empower building materials suppliers with great technology. There are over $1,000,000,000,000 of building materials bought in the US every year, and many of these transactions happen in on-prem point-of-sale systems. We want to bring these transactions online, enabling better experiences for contractors and homeowners alike.

This Role

What you’ll achieve with us 🥇

At the highest level, your responsibility will be to ensure our current clients are successful with Rundoo. We have built to a hundred locations on Rundoo, and you will be the first person whose sole focus is to ensure they are happy. You will report directly to Nick, our co-founder & CEO.

The role will entail building processes to:

• Incorporate the client voice into our product roadmap. You will have a very strong say and work closely with our product manager Max.

• Educate new clients on how to use Rundoo and all clients on upcoming features.

• Build relationships with clients to ensure their ongoing success and satisfaction.

We expect you to think about the company as a whole, assisting with strategy, marketing, sales, and product as needed. If Rundoo and you are successful, this will grow into a management position.

Requirements ✅

• You have phenomenal communication and structured reasoning skills.

• You are excited to be the first in a new role, largely defining your day-to-day work.

• You are calm and skilled at de-escalation.

Icing on the cake 🎂

• You have 2+ years as a Client Success Manager at a technology company.

• You have experience in management consulting.

• You have hired and built out a team.

Interview process

• Intro Call with Nick (15 min): To get to know one another.

• Take home (2 hours): Write a launch announcement.

• Meet the team (4 hours):

  • Walk with Andrew (30 min)

  • Roadmapping with Nick & Andrew (30 min) — weighing tradeoffs to build a product roadmap.

  • Client Success Systems with Nick (30 min) — how to scale a CS organization.

  • Culture with Emmie (30 min) — behavioral questions about our culture.

  • Product with Max (30 min) — translating a user problem to a product feature.

  • Design with Zach (30 min) — designing that product feature.

  • Lunch (30 min) — a meal eaten around the middle of the day, citation.

Who we are

In alphabetical order:

1. Adam (Territory Account Executive): studied Communications at UConn (Go Huskies!) and worked as an AE at a large cloud software company (Box); a frequent at concerts around the greater NYC area in his spare time 🫡

2. Amanda (Recruiting & Operations); studied marketing at De La Salle University; worked in recruiting at a few startups; loves SCUBA diving! 🌊

3. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰

   • Gemma (Andrew’s Bernedoodle): *fiercely protecting Andrew* 🐶

4. Brian (Engineering): studied computer science & applied math at NJIT and UC Davis; worked as an engineer at Google, Snap, and Common Networks; LoL player and Earthquakes fan ⚽

   • Luna (Brian’s chocolate lab): *looking longingly at YB* 🦮

5. Clara (Territory Account Executive): studied Literature at University College London; worked in GTM strategy for a feminine health tech startup in Paris and then came to the bay to work in sales for Verkada; often seen doing a headstand 🧘‍♀️

6. Emmie (Engineering): studied math & computer science at Stanford; worked as a software engineer at Flexport; loves confetti cake 🧁 and almond croissants 🥐

7. George (Engineering): studied computer science at Stanford; worked as a software engineer at Facebook; exclusively reacts on Slack with the shaka! 🤙

8. Iliana (Engineering): studied Creative Computing at the University of London; worked as a software engineer at ApolloGraphQL and Valstro; Self-proclaimed singer/songwriter 🎤, and currently obsessed with Baldurs Gate 3 ⚔️

   • Rain (Iliana’s chihuahua mix): *ghost-barks at anyone who isn’t Iliana* 🐾✨

9. Joe (Territory Account Executive): studied math & computer science at Stanford; worked as a consultant at Bain & Company; has been pulled over for speeding on a bicycle but never in a car 🚴‍♂️

10. Jonathan (Implementation): studied Linguistics at Cedarville University; worked in SaaS implementation for startup Tekion; has flown over 100k miles in the last year 🛫

11. Jordan (Engineering intern): studying computer engineering at the University of Waterloo; worked at Rivian, IBM, and elsewhere; plays the saxophone professionally 🎷

12. Kyle (Territory Account Executive): Studied Anthropology and History at UNCW; Has been a seller for companies big and small, mostly in the Software space. Is self-taught in catching snakes barehanded🐍

    • Mango (Kyle’s corgi): *demanding pets from everyone he meets* 🐾🥭

13. Lej (Implementation) working directly in the field of software for the last three years helping entrepreneurs and start-ups alike. Aspires to create a smart home environment similar to the one depicted in the 1999 Disney movie "Smart House."🎮

14. Matt (Territory Account Executive): studied history at Northwestern; taught middle school in Chicago (hardest job ever), more recently worked in sales and general management at a fishing tackle company (Catch Co.); former competitive angler in college (bass fishing 🎣)

15. Max (Product Manager): studied neuroscience at Dartmouth; worked as a consultant at Bain & Company and as a PM for RabbitHole; has broken his neck exactly one time (and coincidentally has tried parkour exactly one time 🤸‍♀️)

16. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫

    • YB (Nick’s Belgian Malinois): *looking longingly at Luna* 🐕

17. Santiago (Engineering): studied computer engineering at University of Waterloo; worked as SWE intern at The Cooperators, Inflight, BitBakery, Replicant; played lots of soccer, loves rap and r&b 🎧

18. Tyler (Client Success): studied general education and tech at Cabrillo College; worked as a system administrator for a short time and at a paint store (Kings paint!!!) for eight years, manager for two; likes to play most video games, currently playing Diablo 4. 🕹

19. Umer (Engineering): studied computer science at National University of Singapore; worked as a SWE intern at Visa and an NLP chatbot startup; has an identical twin! 👯‍♂️

20. Zach (Design): studied product design at Stanford; worked in design at a few startups; currently wearing socks with cocktails on them! 🍹

What we stand for ⭐️

The values we hold most dear are learning through feedback and experimentation, enjoying our time together, truly empathizing with clients (we’ve worked at paint stores & lumber yards!), building a diverse team, and driving to achieve as fast as we can.

How we’ve fundraised 💰

We raised $7m across two rounds:

1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

2. A $5m seed led by Caitlin Bolnick Rellas at CRV with participation from Bessemer.

Benefits 🩺

• Medical, vision, and dental insurance with 100% premiums covered for you, 50% for dependents (~$5-6k/yr) 🏥🥸🦷

• Daily lunch (~$4k/yr) 🥘

• Learning materials and Coursera courses (~$1k/yr) 📚

• Unlimited audiobooks via our team subscription to Libro ($500/yr) 🎧

• Gym membership! (~$1200/yr) 💪

• Unlimited PTO 🏖️

• Betterment 401k 🏦

• Dog-friendly office 🐶

• And more! If you have ideas, let us know 🙂