Solutions Architect

What you will do

• Leverage your technical and customer interaction skills to help customers onboard successfully
• Guide customers on architecting their integration with Amberflo Metering and Billing API’s by addressing their technical queries and resolving issues
• Develop and use your understanding of Amberflo configuration options and API’s to answer questions, troubleshoot problems, and provide deep technical expertise
• Internally,  act as the user’s voice within the company and liaise with stakeholders  to surface and drive necessary changes across product, documentation, and technical solutions
• Work with the Product team to tweak the onboarding and overall Product UX for a better customer  experience
• Work with the Documentation team to ensure docs address common questions and use-cases

What you’ll bring

• 3+ years of experience in a customer facing role involving SaaS Product Implementation
• Integrating DevOps/developer tools in highly complex environments 
• Hands-on experience using and troubleshooting REST APIs, Web Technologies & Integration Techniques
• Hands-on experience working with one or more major public cloud provider’s technology stack
• Knowledge of creating technical content in the form of written tutorials, videos, or other formats
• Bias toward moving fast and making things happen. 
• A self-starter. Excited and eager to dive into understanding customer needs and devising the best solution
• Hands-on with programming language and tools to the level of building prototypes, and sample workflows
• Prior knowledge of pricing and billing systems is nice to have.

What we offer

• An opportunity to work with some of the leading, most forward looking and high growth companies transitioning to usage-based pricing and billing
• A culture of customer obsession that is more than just words and is backed by a solid operating framework to enable us to not just please but delight customers
• A modern, cloud-native platform, unmatched in scale and features, that customers love
• Work with a technology stack built from the ground up with cloud-first principles and team responsible for building some of the original services at AWS
• Fast growing startup with  plenty of opportunity to take ownership and run with projects
• The opportunity to get in on the ground floor, working in an hot new emerging space
• A culture that empowers great people to accomplish great things
• Competitive salary and full benefits package and 401(K)
• Flexibility to work out of our Bay Area or remote office