Full-Time
CAN – Customer Service Manager
Updated on 3/14/2025
Walmart
10,001+ employees
Operates hypermarkets and e-commerce platforms
No salary listed
Junior, Mid
Company Historically Provides H1B Sponsorship
Medicine Hat, AB, Canada
- Age - 16 or older
- Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
- Handles customer and Associate concerns and provide guidance as required.
- Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
- Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
- Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
- Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing 'Failure to Deactivate' Logs.
- Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
- Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
- Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Company Size
10,001+
Company Stage
IPO
Headquarters
Bentonville, Arkansas
Founded
1962
Simplify's Take
What believers are saying
- Walmart's partnership with Roblox targets Gen Z and Gen Alpha through immersive experiences.
- The expansion of Walmart's resale program attracts fashion-conscious consumers seeking affordable luxury.
- Collaborations for health and hunger relief initiatives strengthen Walmart's community-focused image.
What critics are saying
- Identity verification issues with Spark drivers could disrupt operations and harm reputation.
- Store closures in the US may lead to loss of market share and customer loyalty.
- Security vulnerabilities in payment systems pose financial and reputational risks.
What makes Walmart unique
- Walmart's omnichannel approach integrates physical stores with a robust e-commerce platform.
- The company offers a wide range of products at consistently low prices.
- Walmart's community support initiatives enhance its brand reputation and customer loyalty.
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Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Company News
Walmart asked its Spark delivery drivers this week to take their drivers licenses to stores so their identities could be verified amid claims of fraud and misuse of drivers' accounts.
Discourse surrounding the accessibility of the luxury French house accessory reached a fever pitch late last year, when Walmart launched their own resale program for designer items, in addition to affordable dupes.
Discover Hasbro's new Sideways figure, exclusive to Walmart's Collector Con event.
Walmart to close stores in the US in mass!
Hain Celestial is once again teaming up with Walmart and Feeding America to fight food insecurity.