VP – SRS Agile Dev Lead

Job Description:

Role Summary/Purpose:

Synchrony is continuing to build world class loyalty solutions – those that drive engagement with our cardholders.  Our Synchrony Rewards System (SRS) Team brings these products to life through all stages and touchpoints of the customer lifecycle.   Within SRS, our SRS Agile Dev Lead will be responsible for leading the development of new features & enhancements across SRS and integration points with our digital, workstation, data warehouse and client teams.  We are seeking an experienced development team leader that has experience with both batch and API teams.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead a development team through all phases of the Agile development life cycle

• Work hand in hand with the Scrum Master and Product Owner to ensure developers can work without impediments or missing requirements

• Manage a team of software developers

• Influence and collaborate with software developers, UX designers, product managers, application architects, and clients to deliver amazing features

• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command

• Ensure compliance with architecture, security and technology standards set by Synchrony Financial

• Become a subject matter expert across all features

• Assist in crafting and maintaining the future state architectural strategy and roadmap

• Ensure application code quality from development to release, including focus on preventative and detective controls

• Participate in root cause analyses, incident reports and provide direction in resolution

• Provide 24x7 on-call support periodically throughout the year

• Identify ways to increase efficiency and improve system performance

• Write process documentation including feature troubleshooting, testing and release checklists, and post-release monitoring

• Triaging complex issues at all stages of the development life cycle

• Participate in thoughtful code review and continuously drive the quality of the code to its highest potential

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree and 7+ years of IT experience or equivalent developer/programming experience, or in lieu of degree High School Diploma/GED and 10+ years of IT experience, experience in developing and implementing information systems and programming experience

• Minimum of 7 years of experience in developing and implementing information systems

• Minimum 5 years of experience in scrum agile teams in a leadership role 

Desired Characteristics:

• System level understanding of loyalty products and solutions: SRS development experience is a plus

• Experience with library and/or framework distribution

• Experience with continuous development and integration environments

• Experience writing unit and integration tests

• Familiarity with JSON, REST and XML based web services

• Working knowledge of the overall mobile industry including Android and mobile web

• Excellence in technical communication with technical and non-technical peers, including external partners

• Desire to work in a dynamic fast paced environment

• Experience developing and supporting financial applications

• Excellent interpersonal skills with ability to influence clients, team members, management, and external groups

• Strong attention to detail in a team environment

• Strong oral and written communication, analytical and problem-solving skills

• Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, create action plans, and analyze impact

• Experience with writing scripts and automation

• Experience leading cross functional engineering teams

• Experience with retail and/or credit card loyalty products and systems

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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