Jdl – Merchant Services
Account Manager
Confirmed live in the last 24 hours
JD.com Inc

10,001+ employees

Authentic Products Delivered Today
Company Overview
With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers.
City of Industry, CA, USA • Fontana, CA, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
Sales & Account Management
Operations & Logistics
  • Bachelor's Degree or higher
  • More than 1 years of relevant work experience in supply chain/e-commerce industry
  • Bilingual in Chinese and English
  • Team management experience
  • Proficient in Microsoft Office Suite
  • Excellent organization, collaboration and communication skills, service and teamwork oriented, relevant strong sense of responsibility
  • Ability to work in a fast-paced environment with multiple priorities and tight deadlines
  • Ensure successful on-boarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system
  • Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models
  • Lead and work on warehouse optimization projects-based WMS/OMS/Billing system and warehouse operation process
  • Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance
  • Build up the Customer Relationship Management (CRM) system by cooperating with various team under JD.COM Group, including teams from Europe, Thailand, Indonesia etc
  • Coordinate with different third-party service providers and monitor the SLA and performance of supplier
  • Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process
Desired Qualifications
  • Coding/data analysis/CRM system related experience