Full-Time
Engagement Manager
Posted on 4/18/2024
Provides Microsoft Dynamics 365 business solutions
Food & Agriculture
Consulting
Industrial & Manufacturing
Real Estate
Compensation Overview
$130,000 - $220,000Annually
+ Bonus + Equity + Relocation Assistance
Senior, Expert
Remote in USA
Required Skills
Sales
Communications
Management
Business Strategy
Requirements
- Proven experience leading at least two (2) successful full lifecycle ERP and/or CRM Implementations
- 5+ years of direct work experience in a project leadership capacity
- Experience directly managing and mentoring team members preferred
- Strong understanding of organizational change management considerations for ERP or large technology projects
- Great written and verbal communication skills with audiences of all levels
- Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders
- Strong technical aptitude
- Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Stoneridge
- Ability to work primarily independently and concurrently manage multiple projects
- Ability to work collaboratively for the best interests of the business and the team
- Ability to communicate effectively in both spoken and written English
Responsibilities
- Collaborate with Sales Team and Practice Leadership in representing our delivery methodology during the sales cycle and assist with scope definition and engagement model
- Assist with transition from sales to delivery, ensuring that the delivery team has all information necessary for a successful engagement
- Collaborate with the delivery team in defining engagement model and delivery methods (right-size according to project needs), providing leadership and stability through the lifecycle of the customer relationship
- Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner
- Ensure that the vision for the project is clearly defined and understood by the entire project team, validating that it aligns with their business strategy
- Lead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectives
- Provide guidance, mentorship and support to your project teams to enable their success throughout the project
- Work with Project Manager to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc.
- Assist Project Manager with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication
- Manage all escalations within portfolio
- Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs
- Perform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio
- Identify areas of need for continuous improvement of Stoneridge delivery methods, standards and best practices
- Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success
- Measure success achievement with the customer post implementation
- Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality delivery
- Assist in writing case studies and seeking customer testimonials after go-live
- Be a great teammate, provide mentorship and leadership as opportunities arise, chip in where needed to provide clients with a great experience
- Set aside time for self-development by attending training or self-learning on key subjects
- Actively represent our culture by leading and participating in efforts around continuous improvement, learning, professional development, and team building
- Foster and champion psychological safety and a positive team environment
Stoneridge Software specializes in providing Microsoft Dynamics 365 business solutions, Power Platform, and Modern Workplace, with a focus on Agriculture, Manufacturing, Construction, and Distribution. Their expertise includes upgrading Dynamics AX, Dynamics NAV, Dynamics GP, and Dynamics CRM on-prem, emphasizing intentional leadership, teaching, and support throughout the implementation process.
Company Stage
N/A
Total Funding
N/A
Headquarters
St. Louis Park, Minnesota
Founded
2012
Growth & Insights
Headcount