Service Manager

Overview

Liberty Military Housing – Own your passion for service!

At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. 

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families.

We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

Responsibilities

A Day in the Life of a Service Manager:

As a Liberty Military Housing Service Manager, you will manage the life-cycle of the resident move in/out process of a multi-family residential community. Your role includes heavy customer service interaction, ability to effectively schedule maintenance work, including the work of vendors and contractors and ensuring all service requests and work orders are completed in a timely manner. Your role includes supervising and training other staff members and requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing’s quality service and customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Schedules and conducts home inspections as it relates to the move in/out process, including pre-move in, move out, and final inspections.
• Coordinates maintenance staff and vendor schedules to align with move in deadlines.
• Maintains and monitors the make-ready boards to ensure work is accurately distributed and meets completion time lines.
• Provides residents with any charges related to move out/final inspection results.
• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Trains and supervises other staff members regarding inspections and other service related tasks.
• Schedules and monitors water intrusion which includes communicating to residents, follow up and 3-day notices.
• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
• Address and follow up on customer service concerns from Satisfacts survey.
• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
• Maintains various reports, systems or logs (Keytrak, pest control, vendor/product logs, etc.).
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Composing and distributing of correspondence/notices (3-day, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
• Participates in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
• Complies with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.

Qualifications

What You Need for Success:

• Position requires 2 or more years’ experience in residential property management or a role with extensive customer service.
• Prior experience with supervising one or more staff members preferred.
• Prior work with vendors or ordering services (appliances, plumbing, and electrical) preferred.
• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, and co-workers; sufficient to exchange or convey information and to give and receive work direction.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required).
• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What We Provide You:

Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401k Retirement Plan w/company match
• Employee Stock Ownership plan
• Incentive Bonus Program
• 10 Paid holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**

Pay Rate: $27.00 - $31.00 (hourly) 

* Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.