Full-Time

Techops Support Lead

Monzo

Monzo

1,001-5,000 employees

Digital-only bank platform & marketplace

Fintech

$65000 - $75000

Stock Options

Senior

London, UK

Required Skills
Communications
Requirements
  • Proven track record in leading support roles.
  • Demonstrated ability to manage significant technical changes.
  • Proficient in budget management and oversight of 3rd party suppliers.
  • Adaptable to efficiently prioritise workload in a dynamic environment.
  • Effective presentation of technical information to diverse audiences.
  • Committed to fostering an inclusive support environment.
  • Clear communication of technical solutions to individuals with varying expertise.
  • Strong skills in configuration, troubleshooting, and diagnostics.
Responsibilities
  • Lead and manage the TechOps support team to provide service excellence.
  • Develop and implement a strategic model and workflow design for support, ensuring innovation, personalisation, and scalability.
  • Coordinate daily focus and balance across the team based on support queues and demand.
  • Ensure the team implements and follows best practices within our operations.
  • Establish strong relationships with other functional teams across Monzo to gain better understanding and support.
  • Monitor, manage, and share performance levels for the team.
  • Manage and reconcile tech spend for our hardware & software.
  • Ensure asset management and purchasing processes are slick, providing maximum value and utilisation.
  • Review and improved processes for efficiency and compliance.
  • Create and manage career paths and skill development within the support team.
  • Conduct retrospective and wellbeing session for continuous improvement.
  • Take a lead role in major incidents/problems, coordinating tasks, communication, and resolution.
  • A technically savvy person to be hands on and support the team with escalations and the day to day.

Company Stage

Series H

Total Funding

$1.5B

Headquarters

, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

17%

1 year growth

46%

2 year growth

79%

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

INACTIVE