Full-Time
Operations Program Manager
Web-based collaborative platform for product design
Mid
San Francisco, CA, USA + 1 more
- 3+ years in project or program management roles managing projects from initiation to launch - preferably with customer or product support operations teams
- Proven track record of delivering business value using technology solutions, including tooling, systems and platforms implementations
- Exceptional communication and storytelling skills with experience influencing both technical and non-technical audiences and using data to support decision making across levels
- Strong bias to action, self-motivation and curiosity, with desire to learn and deliver high quality results in the constantly evolving growth and excitement of a start-up culture
- Business acumen and an understanding of Support operations and processes
- Hands-on experience with Product or Engineering teams or supporting Product launches
- Passion for continuously improving the customer experience and delivering customer-centric solutions through structured problem solving and nimble learning
- Strong cross-functional collaboration and experience driving change management across diverse teams including Support Operations, Product, Engineering, Security, Data, among others
- Investing in Figma: The Decade of Design
- How work is changing at Figma
- Figma's next product is a multiplayer whiteboard called FigJam
- Software Design Startup Figma Is Now Worth $10 Billion
- Ensure successful project planning, implementation and delivery of key programs. This includes defining milestones and success criteria, aligning dependencies, gathering requirements, assessing and calling out risks, tracking progress and managing change through the project lifecycle
- Develop resilient partnerships with cross-functional teams, including different Product Support functions, Engineering, Product, Research, Sales, Marketing, Business Operations, Security, among others
- Contribute and influence Product Support tooling and infrastructure strategy and roadmap, proactively identify problems, facilitate prioritization, and help us quantify impact and success metrics of our tech stack in relation to Product Support goals
- Ensure Support readiness for new product launches and drive coordination between functions while balancing the needs of our customers and the business
- Create and present complex technical and business messaging to various audiences across levels. You'll also model and facilitate efficient communication between internal partners, driving alignment and facilitating decision making
- Understand business priorities and continuously unlocking new opportunities to improve the customer and employee experience
Figma stands out as an exemplary workplace due to its commitment to fostering a collaborative culture, its unique competitive advantage in consolidating design tools and workflows, and its industry leadership in web-based design platforms. The company's technical innovation is evident in products like FigJam, an online whiteboard that enhances team collaboration, demonstrating their dedication to improving efficiency and communication in product development. Figma's ability to simplify complex processes and facilitate teamwork across different time zones positions it as a leader in the design industry, making it an exciting and rewarding place to work.
Company Stage
M&A
Total Funding
$333.4M
Headquarters
San Francisco, California
Founded
2012
6 month growth
↑ 1%1 year growth
↑ 8%2 year growth
↑ 65%Benefits
Competitive salary & equity
Retirement with company contribution
Mental health and wellness benefits
Company recharge days
Work from home stipend
Health, Dental, & Vision
Parental leave & fertility support
Generous PTO
Learning & development stipend
Cell phone reimbursement