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Data Operations Manager
Posted on 11/1/2022
New York, NY, USA
Experience Level
Desired Skills
  • Customer focus - builds strong customer relationships and delivers customer-centric solutions
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism
  • Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
  • Results-driven - consistently achieves results, even under difficult circumstances
  • Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking
  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others
  • Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude
  • Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
  • Minimum of 3 years experience managing, processing, and applying quality control metrics and processes
  • Strong track record of prioritizing operational improvements based on impact & effort
  • Strong ability to use systems-based frameworks to assess complex issues and provide solutions that address systemic problems
  • Strong understanding of the full data lifecycle, inclusive of data governance principles & practices through to implementation of data management systems & practices
  • Some experience developing and embedding data quality programs
  • Strong data & technical acumen with the ability to work with various types of data
  • Proven ability to work among a large multidisciplinary team w/ a collaborative, silo-free mindset
  • Comfortable liaising and influencing at all levels, with both technical and non-technical stakeholders
  • Some knowledge of CCPA/ GDPR/ PCI and national data protection laws
  • Experience with project/ operations management tools and methodologies
  • Excellent written and verbal communication particularly around standards & process; comfortable working independently and as part of a collaborative team, and excellent critical thinking, analytical skills, and judgment
  • Experience w/ Heap a plus but not required
  • Work with Data Services team members to define end-state outcomes and evaluate how data and processes need to be changed/ improved to make it easier to collaborate and get work done
  • Develop documentation for data management practices and quality controls on behalf of the Data Services
  • Evaluate end-customer issues/needs and engage with appropriate stakeholders to develop, enhance, and automate processes for data and knowledge management
  • Work with our Business, IT Security, Legal and Software Development teams to ensure our data processes and procedures are in compliance and that we are adhering to applicable data use agreements
  • Assist in the development of systems and processes for data quality monitoring/ reporting, operational controls related to privacy, data handling & compliance, onboarding/ offboarding end users and vendor cost management
  • Serve on enterprise data governance initiatives as the dedicated Data Services team data steward to ensure proper feedback loops between new data governance policies and implementation of said policies within systems
  • Document and manage data updates in data dictionaries in partnership w/ organizational data stewards
  • Manage data subscriptions, data vendors and data-use agreements, where applicable
  • Perform other related duties as assigned

501-1,000 employees

Payroll and benefits facilities platform
Company Overview
Justworks’ mission is to help entrepreneurs and businesses grow with confidence. The company is building software for payroll, benefits, HR, and compliance.
  • Health - Believe in our vision. Medical and dental, too. Get support for your mental and financial health. Beta test new benefits and perks for our platform.
  • Workplace - Volunteer and get paid to give back. Take paid parental leave. Enjoy monthly team events that help turn coworkers into lifelong friends.
  • Wellness - Enjoy subsidized ClassPass memberships. Take advantage of regular yoga, meditation, and other wellness programming.
  • Perks - Be an owner, not an employee. Get time off whenever you need it. Take a sabbatical. Invest in your future financially and with professional learning and development opportunities.
Company Core Values
  • Camaraderie - As a growing company ourselves, we know how crucial teamwork, higher purpose, and a healthy dose of fun can be to success. We’re here to help businesses bring great people together to accomplish important things, while enjoying themselves at the same time.
  • Openness - We believe in radical transparency. This means we will never charge hidden fees, we will always be upfront with what we can and cannot do, and if we're not a good fit for you, we'll help you understand who might be.
  • Grit - They say when the going gets tough, the tough get going. We are a team of hardworking individuals who are building the best product there is to help your business succeed. We are here to do the hard work.
  • Integrity - Without trust, there is no partnership. And without integrity, there is no trust. We will always be open with you about changes and charges. You can always reach out to us with questions, concerns or if you just want to chat about your business needs.
  • Simplicity - Payroll, benefits, HR, and compliance aren't traditionally known for their simplicity. But we've made it our mission to streamline and simplify these normally complicated parts of doing business. This means an easy-to-use product for both you and your employees.