Full-Time

Pharmacy Services Operations Director

Posted on 1/23/2025

Intermountain Healthcare

Intermountain Healthcare

10,001+ employees

Intermountain Healthcare is a nonprofit health system.

Healthcare

Compensation Overview

$84.67 - $122Hourly

Senior, Expert

Broomfield, CO, USA

The qualified candidate must live near an Intermountain Health facility in Colorado, Utah, or Montana. Periodic travel may be required. A sign-on and/or relocation bonus may be offered.

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Inventory Management
Data Analysis

You match the following Intermountain Healthcare's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor of Science in Pharmacy and an advanced (Masters) degree or a PharmD degree from an accredited institution. (Degree will be verified.)
  • License to practice pharmacy and dispense controlled substances in the State of Colorado, Idaho, Montana, Nevada, or Utah.
  • Eight years of pharmacy operations management experience, along experience leading strategic planning, ongoing business reviews, and managing complex projects.
Responsibilities
  • Set the strategic vision, goals, and initiatives associated with an assigned portfolio of pharmacy services.
  • Work collaboratively with pharmacy directors and managers, operations officers, and executive leadership within Intermountain Health to ensure continued progress toward achievement of shared goals and full-scale integration.
  • Lead and develop direct reports and models an environment of professionalism, continuous learning, and clinical excellence.
  • Have an oversight of all aspects of medication management, including acquisition, prescriber ordering, preparation, dispensing, clinical management, monitoring, and appropriate disposal for assigned pharmacy services.
  • Have accountability for ensuring all assigned pharmacy services are operated in a perpetually compliant manner with all State and Federal laws and Intermountain policies and procedures.
  • Serve on committees locally, regionally, and at the system level as a leader in medication management policies and processes in assigned pharmacy domains.
  • Create and implement business objectives and metrics throughout assigned pharmacy services.
  • Establish reporting systems, performance standards and methodology for measuring personnel performance.
  • Educate and hold pharmacy leaders accountable for appropriate business operations, inventory management, budgets, staffing and workflows.
  • Ensure assigned pharmacy leaders work effectively with the Supply Chain Center (SCC) in developing lean, standardized processes for central prescription fill and other support functions.
  • Develop and update policies, procedures, and standard operating procedures for assigned pharmacy operations, which requires strong professional written communication skills.
  • Be responsible for effective inventory management practices in all assigned operations, along with third-party contracting to ensure maximum appropriate reimbursement is achieved for assigned pharmacy operations, where applicable.
  • Develop standards and accountability for service excellence.
  • Set aggressive goals with staff and leadership to continuously improve the customer experience.
  • Ensure that all processes associated with the medication-use cycle are evidence-based and in compliance with all regulations. Ensures that sufficient internal controls, system redundancies, and tracking mechanisms are in place and followed in the prescribed manner.
  • Support the integrity of the 340B program, where applicable.
  • Ensure that automation is used in a safe and efficient manner.
  • Identify opportunities to capture labor and product-associated efficiencies for all assigned pharmacies and is accountable for tracking key performance indicators. Ensures that down-time procedures and contingency plans are created, appropriate, and followed by team members when needed.
  • Ensure appropriate ordering, receiving, and shipping of pharmaceuticals and ensures effective inventory management practices are followed. Ensures that contractual obligations of suppliers are met and takes appropriate corrective action when deviations are identified.
  • Provide regular written communications updates to stakeholders to ensure that the activities, benefits, challenges, and operational responses associated with the assigned pharmacy services are understood. Establishes reporting systems, performance standards, and methodology for measuring performance of personnel. Develops and updates policies, procedures, and standard operating procedures pertinent to assigned pharmacy services.
  • Model and foster an environment of professionalism, continuous learning, and clinical excellence. Ensures that team members are competent operationally, clinically, and financially.
  • Develop employee retention strategies focusing on professional growth and development and provides effective leadership for direct reports and for those with dotted-line relationships.
  • Lead or participates in governance councils and committees as assigned and actively participates and promotes the educational programs that Intermountain Health sponsors or promotes.
  • Be responsible for capital and operations budgeting processes.
  • Regularly visit assigned pharmacy departments and works collaboratively with pharmacy directors and managers, operations officers, and executive leadership within Intermountain Health to ensure continued progress toward achievement of shared goals and full-scale integration.
  • Lead and develop standardized, effective clinical services in assigned pharmacy services to include effective patient counseling.
  • Develop medication therapy management services, pharmacist support for Personalized Primary Care (Patient-Centered Medical Home) clinics, immunizations and other services where appropriate. Ensures participation in initiatives to improve transitions of care and longitudinal management of medications and therapies, along with standards and accountability for patient engagement.
  • Set aggressive goals with staff and leadership to continuously improve the patient/customer experience within outpatient pharmacies.
  • Work closely with physicians and physician/medical-group leadership to identify innovative opportunities for the provision of pharmaceutical care, and to grow prescription volume within assigned pharmacy operations.
  • Participate and organize patient assistance programs in collaboration with established inpatient services as well as other Intermountain Health charitable foundations.
  • Encourage participation with clinic and community health fairs and other efforts that will provide service, care and marketing for the overall services of Intermountain Healthcare.
Desired Qualifications
  • Master of Business Administration, Master of Healthcare Administration, Doctor of Pharmacy, or a Master of Science in Health Policy and Pharmacotherapy Outcomes Research Degree.
  • Board certification by the Board of Pharmaceutical Specialties Previous experience as a director of pharmacy
  • Previous experience in an integrated health care delivery system
  • Expert knowledge regarding formulary management strategies and tactics
  • Completion of a specialized ASHP-accredited pharmacy residency program
  • Previous experience in an integrated health care delivery system
Intermountain Healthcare

Intermountain Healthcare

View

Company Size

10,001+

Company Stage

Grant

Total Funding

$1.8M

Headquarters

Salt Lake City, Utah

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • Telehealth expansion improves access to healthcare for remote patients.
  • AI integration enhances diagnostic accuracy and operational efficiency at Intermountain Health.
  • Intermountain's new hospital in Billings, MT, will expand healthcare access in the region.

What critics are saying

  • NeuroFlow's acquisition of Intermountain's analytics model may raise data privacy concerns.
  • Urgent care expansion in Utah schools could strain Intermountain's resources.
  • The $1B hospital investment in Billings, MT, poses financial risks if projections aren't met.

What makes Intermountain Healthcare unique

  • Intermountain Health is recognized as the top healthcare employer in Nevada.
  • The company is expanding its mental health services to meet growing demand.
  • Intermountain Health is a leader in value-based care models, focusing on patient outcomes.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

401(k) Company Match

Professional Development Budget

Wellness Program

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