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Full-Time

VP Card Services & ATM Manager

Confirmed live in the last 24 hours

Old Second

Old Second

501-1,000 employees

Local bank offering comprehensive financial services

Financial Services
Fintech

Senior, Expert

Montgomery, IL, USA

Category
Commercial Banking
Risk Management
Finance & Banking
Requirements
  • Bachelor’s degree or 5 or more years of bank operations experience; or equivalent combination of education and experience.
  • Specialized knowledge of terminology and risks associated to the banking industry.
  • ATM operations and card services experience.
Responsibilities
  • Develops, and implements efficient workflows to support servicing functions and continually improve the customer experience.
  • Implement and maintain departmental policies, procedures, goals, and projects.
  • Strong knowledge base of internal controls and trains staff on the importance of controls and risks related to associated functions.
  • Keeps abreast of all regulatory changes impacting areas of responsibility.
  • Train and develop the Card and ATM teams, manage vendor relationships, resolving all compliance and audit related matters, and leading related projects and conversions.
  • Ensures all activities are conducted in accordance with established standards and applicable regulations.
  • Oversee day-to-day dispute resolution processes and system, for ATM, Cards, and Zelle payments.
  • Manage monthly Reg E compliance review and loss review.
  • Review Fraud Monitoring tools and validate any fraud rule adjustments prior to implementation, required to mitigate losses.
  • Work directly with Vendors on implementing changes and/or resolving issues.
  • Provide oversight and subject matter expertise over the Bank’s instant issue card program within the branches.
  • Serve as main point of contact for vendor invoice, reviews for accuracy and submits for payment.
  • Manage vendor relationships related to card services.
  • Manage and lead any conversion related efforts for the Card Services team.
  • Provide and present monthly and quarterly metrics (KRI & KPIs) to peers and leadership.
  • Acts as the escalated point of contact for branch staff to dispatch vendor technicians, service ticket completion, and machines are repaired timely.
  • Review monthly Cash-in-Transit (CIT) activity for cash loads and review monthly residuals for appropriateness.
  • Oversight of cash vendor reporting and holds vendor accountable for report accuracy and timeliness.
  • Oversee and coordinate with the line of business subject matter expert for projects related to new machine deployment, software upgrades, and or system changes.
  • Assists in testing for new installments and upgrades/updates, as needed.
  • Stays up to date on the latest developments in ATM networks and system capabilities.
  • Manage all vendor relationships related to ATM services and cash logistics.
  • Provides support to internal departments in relation to ATM network, transaction research, cash ordering, etc.
  • Provide and present monthly and quarterly metrics (KRI & KPIs) to peers and leadership.

Old Second is a local bank serving the Chicago metropolitan area for over 150 years, offering financial services to individuals, families, and businesses. It provides products like debit and credit cards, prepaid cards, and treasury services, focusing on personal banking and commercial banking solutions. The bank is enhancing its online banking platform with Corporate O2 to improve user experience for commercial clients. Old Second aims to deliver personalized financial services while maintaining a strong commitment to the community.

Company Stage

N/A

Total Funding

N/A

Headquarters

Aurora, Illinois

Founded

N/A

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Old Second's recognition as the 'Best Bank in Illinois 2021' underscores its strong reputation and customer satisfaction.
  • The bank's strategic acquisitions, such as West Suburban Bank, expand its market reach and client base.
  • The addition of experienced professionals like Mike Daniele and Steve Rankins to the commercial banking group strengthens its leadership and service capabilities.

What critics are saying

  • The bank's regional focus may limit its growth potential compared to national or global banks.
  • Transitioning to new technological platforms like Corporate O2 can pose implementation challenges and temporary disruptions.

What makes Old Second unique

  • Old Second's deep-rooted history of over 150 years and strong community ties in the Chicagoland area set it apart from newer, less established banks.
  • The bank's focus on commercial banking services, including treasury management, provides specialized support for local businesses, unlike many competitors.
  • Old Second's commitment to technological innovation, exemplified by the transition to the Corporate O2 platform, ensures it remains competitive in the digital age.