Customer Service Representative

If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer 

• Starting Pay: $24.00 – $26.00/hour

• Bilingual Fluency: English/Spanish fluency assessment provided

• Location Requirement: Candidates must reside within the state of Texas.

• Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday. Saturday shifts (9:00am-7:15pm) are required during bullpen (on-the-job training) to support live calls; when scheduled, a weekday off will be provided.

• Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:30pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.

• Comprehensive Benefits Package 

• Growth & Advancement Opportunities

 
What You’ll Do 

• Answer inbound calls and assist members with questions related to AAA memberships

• Deliver personalized, proactive solutions and recommend valuable products and services

• Engage with members using strong communication and a friendly, problem-solving mindset

• Think quickly and critically to resolve issues—this is not a scripted environment

• Navigate multiple systems and tools while actively listening and multitasking

• Maintain a positive, can-do attitude in a fast-paced and evolving environment

• Participate in ongoing coaching and development to continually enhance your performance 

 
Work-From-Home Requirements 

• Dedicated, quiet workspace without interruptions.

• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).

• Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50 mbps to 100 mbps for downloads & 10 mbps for uploads.

• Internet service must adequately support the employee's work hours to ensure optimal voice & data quality.

• You are required to provide documentation regarding your carrier & internet speed.

• A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

• Demonstrated ability to uphold productivity and confidentiality in a remote setting.

• Regular attendance in virtual team meetings and training sessions.

• Availability during standard business hours and flexibility for possible shift adjustments. 

What You’ll Need 

• Prior customer service experience (recent call center experience preferred)

• Bilingual skills in English and Spanish, are required.

• Excellent communication skills (written, verbal, and listening)

• Ability to multitask and navigate computer systems in real time

• A flexible, “can-do” mindset and willingness to adapt to change

• High school diploma or GED

• Ability to pass a background check and drug screening

• Must reside within the state of Texas.