Operations Manager
Posted on 3/23/2023

1,001-5,000 employees

Digital-only bank platform & marketplace
Company Overview
Monzo’s mission is to make money work for everyone by solving customers' problems, treating them fairly and being totally transparent.. The company has created an app with budgeting tools where you can spend, manage, and save your money, from your phone, fee-free.
Remote • United Kingdom
Experience Level
Operations & Logistics
  • You love Complaints and understand the important insight they bring to the business
  • You're able to interpret data, join the dots and make recommendations to drive continuous process improvements
  • Have strong senior leadership experience, ideally in a customer-centric role
  • Have experience of turning around underperforming teams to a high performing team and managing a highly effective operation
  • Are able to prioritise based on customer demands, business needs and risk mitigation
  • Able to lead large scale projects, execute and deliver
  • You're as comfortable working 1:1 as well as communicating with large groups
  • You've led successful teams to achieve their goals, have an empathetic leadership style and empower your people to find solutions themselves
  • Able to motivate your teams, have a very hands-on style and solve problems when you spot them
  • What we are doing at Monzo excites you!
  • Instilling a strong customer-centric culture and keeping everyone focussed on what really matters: helping our customers with their personal financial lives
  • Helping Team Managers outperform in their roles by: having regular 1:1s with Team Managers and receiving feedback about people, process and QA; coaching, mentoring, and developing high performing teams
  • Supporting the interviewing and hiring of new Team Managers/COps
  • Helping us become an exceptional place to work for the ambitious, highly motivated COps that we hire
  • Managing team rituals, planning meetings and retrospectives - making sure the information flow out from, and into, the team is easy and effective
  • Making 'Complaints' a competitive advantage and pushing the insights learnt; championing what we're doing here