Simplify Logo

Full-Time

Customer Support Advisor

Confirmed live in the last 24 hours

SimpliSafe

SimpliSafe

11-50 employees

Wireless smart home security system provider

Consumer Goods
Hardware

Entry

Manchester, UK

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Excellent communicator
  • Experience in Tech Support/Customer service
  • Ability to prioritize effectively
  • Strong phone contact handling skills
  • Team player
  • Customer orientation
  • Problem-solving skills
  • Attention to detail
Responsibilities
  • Managing inbound and outbound call workflows
  • Communicating with customers via Phone, Email, Live Chat, and Social Media
  • Supporting customers' technical inquiries and offering solutions
  • Identifying and assisting customers' needs
  • Troubleshooting customer issues
  • Ensuring excellent call quality and achieving 'first call resolution'
  • Proactively contacting customers to ensure satisfaction

SimpliSafe UK provides a leading-edge home security solution with a focus on user-friendliness and comprehensive coverage, including intelligent sensors and cameras complemented by around-the-clock professional monitoring. This approach not only places the company at the forefront of the home security industry but also fosters a culture of innovation and reliability, making it an attractive place for professionals aiming to contribute to significant advancements in smart home technology. The no long-term contract model further underscores a commitment to consumer flexibility and trust, aligning with a forward-thinking workplace environment that values transparency and adaptability.

Company Stage

Seed

Total Funding

$587M

Headquarters

null, United Kingdom

Founded

2006

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

-4%

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.