Business Systems Analyst - Registrar

Job Description

Opportunity at a Glance
The Analyst, Business Systems and Analytics delivers reporting with business/operational insights (i.e., business intelligence) and/or provides business system capability that ensures ISS provides exceptional services to ATGE. Leverages resources to provide ISS colleagues and stakeholders with data, information and insight presented in a way that enables informed decision making. The Analyst, Business Systems and Analytics builds, maintains, and improves ISS business systems and/or analytical tools. Collaborates with internal and ATGE stakeholders including IT/Product Development and institutions, and delivers on work projects to ensure compliance, efficiency and effective delivery of ISS business systems and analytical tools.

Responsibilities

• Administer, configure, and maintain Banner, DegreeWorks, and other registrar-related systems.
• Manage program and course configurations, including new codes, courses, prerequisites, and equivalencies.
• Update and maintain student degree audits using Banner CAPP (Curriculum, Advising, and Program Planning) and DegreeWorks Program Progress Guides (Scribe).
  • This includes creating new program codes and modifying existing ones in DegreeWorks Scribe based on business requirements.
• Perform daily and scheduled production maintenance, ensuring SLAs are met and updates are recorded in Salesforce CRM.
• Troubleshoot system issues, conduct root cause analysis, and implement long-term solutions to improve stability.
• Oversee system updates, validate enhancements, and integrate new functionalities to ensure accuracy and compliance.
• Provide technical support as part of the break-fix team for system errors affecting degree audits in Banner and DegreeWorks, identifying issues, implementing corrective measures, and supporting advising, admissions, academic tracking, and other teams.
• Identify and implement opportunities for system improvement, translating business needs into technical solutions.
• Collaborate with IT teams and stakeholders to integrate new features and enhance system performance.
• Maintain accurate and comprehensive documentation for system configurations, requirements, policies, and procedures.
• Participate in project planning and change management initiatives while ensuring compliance with institutional policies and audits.
• Follow best practices for system documentation, data security, and quality assurance.
• Perform other duties as assigned and comply with policies and standards as required by the audit group.

Qualifications

• Bachelor’s degree in Information systems, Business Administration, or a related field.
• 3–5 years of experience as a Business Systems Analyst, preferably with Banner, DegreeWorks, or similar student information systems.
• Experience in higher education and student information system support.
• Strong technical problem-solving, analytical, and troubleshooting skills.
• Experience with degree audits, including configuration. Scripting experience in DegreeWorks Scribe is preferred.
• Proficiency in Salesforce CRM for managing requests and tracking system issues.
• Ability to manage multiple projects, prioritize tasks, and adapt to changing needs.
• Excellent communication and collaboration skills across technical and business teams.
• Ability to work independently with moderate supervision and meet deadlines.