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Project Manager Professional Services
Posted on 11/11/2021
Tampa, FL, USA
Experience Level
Desired Skills
  • 3+ years of technical hands-on experience in 3 or more of the following areas SaaS, IaaS, storages, hypervisors, backup, disaster recovery, DC/infrastructure design/operations, DBs administration, Rest API, Python scripting, automation, dashboards/reports
  • 3+ years in Project Manager or Technical Account Manager role in a software or systems integration company
  • Excellent communications, interpersonal, and presentation skills
  • Excellent business analysis, project, risk, and relationship management skills
  • Ability to interact and communicate with multiple stakeholders, including C-level
  • BS or MS in Computer Science, IT Project Management or equivalent experience
  • Ability to travel up to 20 percent of the time, including internationally
  • Develop quotes for new/additional services customer may require in collaboration with Sales & Legal teams
  • Develop project plan in scope of implementation, consulting and integration projects with customers, manage project work
  • Collect customer requirements, translate them through Acronis product features, recommend best product configuration/deployment and drive implementation process
  • Build and maintain current functional and technical knowledge of the Acronis Cyber Cloud product line, provide consultations to customer, engage experts from other Acronis teams as required
  • Work with Datacenter Operations, R&D, Product Management, Support, and other departments to clear technical roadblocks customer faces during implementation stages and to keep track of customers incidents and feature requests
  • Perform new product or product upgrade on-boarding, lead customer training and consultancy sessions
  • Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports
  • Keep track of customer run rates, develop remediation plan in case of negative dynamics
  • Update customer on regular basis about progress of work on support cases, incidents, and features request
  • Keep high satisfaction and ensure customer stability, while driving MRR goals
  • Present new product functionality, engage customer in evaluation of new product releases
  • Provide feedback to Acronis Product Management teams based on customer requirements
Desired Qualifications
  • Fluent written and spoken English language (French, German or Spanish is a plus)

1,001-5,000 employees

All-in-one Cyber Protection
Company Overview
Acronis believes knowledge is priceless and opens opportunities to all, which drives their mission to protect data.
  • Medical, dental, &vision insurance plans
  • Life Insurance, STD and LTD policies
  • 401(k) retirement plan and company match
  • Corporate rates and discounts
  • Competitive package
  • Flexible working hours
  • 3+ weeks of PTO and 10 paid holidays
  • Smart casual dress code
  • Free snacks and drinks
  • Office social events
Company Core Values
  • Mutual trust
  • Respect
  • Personal achievement
  • Individual leadership
  • Belief that we can contribute to the world everyday