Technical Writer

Job Description

Role Overview

As a Technical Writer on the Customer and Developer Experience team, you will collaborate with experts across the company to produce developer guides, API reference documentation, and other educational materials that help developers get the most out of the Pismo platform. You’ll develop new external content from internal source documentation, and update existing resources by editing, reorganizing, and verifying the accuracy of code samples and instructions. You’ll also participate in initiatives to establish style guidelines and processes and contribute ideas to enhance the Pismo developer experience. We’re looking for a proactive, flexible, and hands-on writer to help us manage and improve our external developer portal.

Key Responsibilities

• Write clear and concise documentation to educate external developers about Pismo’s features and functionality.
• Work closely with engineers, product managers, and other team members to collect source information, obtain technical reviews, and test code samples, as necessary.
• Collaborate with engineers to edit reference specification files, generate code samples, and publish Postman collections.
• Edit, reorganize, and verify the accuracy of existing developer guides.
• Work with the design team to craft user experience content.
• Participate in team initiatives to establish styles and processes and contribute to internal knowledge-sharing.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote

Qualifications

Basic Qualifications:

• The candidate needs to be based in the UK
• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• 3+ years of experience in technical writing.
• Bachelor’s degree in technical writing, computer science, or a related field.
• Ability to write effective technical content for a developer audience. Knowledge of RESTful APIs and OpenAPI standards required.
• Knowledge of JSON and Postman preferred.
• Ability to communicate effectively with remote cross-functional team members.
• Proficiency with various authoring, CMS, and task management tools. Readme, Confluence, and JIRA preferred.
• Ability to work both independently and collaboratively and learn new skills quickly.
• Knowledge of technical writing standards and common style guides.

Preferred Qualifications:

• Experience in Fintech, Banking, or Payments preferred.
• Experience writing UX text preferred.
• Proficiency in Portuguese a strong plus.